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With its legacy POS software and hardware at end-of-life, Beall's needed to upgrade systems in its 450 Beall's Outlet and
Burke's Outlet stores. The company chose to look at solutions that would support future customer experience initiatives, as well as payment regulatory requirements for for payment card industry (PCI) and Europay, Mastercard, Visa (EMV), a global standard for credit and debit payment cards based on chip card technology already in use in international markets.
"We feel that it is important to have a technology infrastructure that can carry us through the future," said
Dave Massey, senior vice president and CIO, Beall's. "SAP POS allowed us to upgrade to a more effective system while supporting both EMV and point-to-point encryption, a feature that provides exceptional security for sensitive customer data during the transaction process. In addition, SAP POS provides a number of new user exit and extension capabilities that allow Beall's to expand the solution capability for our future needs."
Beall's previous POS system was costly to maintain and limited in functionality, making the shopper experience cumbersome at times. By replacing it with the 2.3 version of SAP POS, Beall's can process transactions faster and leverage new marketing and customer relationship management capabilities. It also has an improved graphical interface, allowing Beall's store associates clear guidance throughout the transaction. Previously the POS associate interface was limited to two-line text displays without graphics. Now the new system has an intuitive touchscreen POS client with built-in browser technology that makes it easy for employees to provide a superior customer experience.