This Day On The Street
Continue to site right-arrow
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
TheStreet Open House

Onvia Vice President Of Product Publishes Book On Customer Experience

Stocks in this article: ONVI

SEATTLE, June 11, 2013 /PRNewswire/ -- Onvia, Inc. ( www.onvia.com ; Nasdaq: ONVI), a leading provider of comprehensive government-business market intelligence, announced its Vice President of Product, Jagan Nemani has published a new book on how smart companies that focus on customer experience can disrupt markets with leading edge innovation: Shift: Innovation That Disrupts Markets, Topples Giants, and Makes You #1

(Logo:  http://photos.prnewswire.com/prnh/20120503/SF00103LOGO)

Nemani was hired by Onvia this year to lead its product management team. He has more than 14 years of experience encompassing product, process and business model innovations. His new book takes a revolutionary approach to innovation that builds on delivering a best-in-class customer experience. Unlike other publications that cover the value of customer experience, Nemani's book is unique in pointing out companies that shift the market and focus on innovation around a unique set of customer experiences win in the marketplace The book has many examples of companies, like Netflix, that have managed to topple giant incumbents and win against all odds, by using innovation to deliver the right customer experience.  Their success, he points out is due to a laser focus on only a few key factors to drive innovation and the development of solutions that lead to better customer satisfaction.

"So many companies focus on a reactive response to customers. They try to set up good service departments to respond to complaints. This reactionary approach is expensive and does not take advantage of what customers are really looking for. Companies get in a fix-it mode instead of innovating. By focusing on the customer experience, companies can get ahead of the curve and develop innovative solutions that meet customer needs.  They can deliver best-in-class customer experience on previously unmet needs to delight customers, and win their loyalty." said Nemani.

1 of 2

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 16,805.41 +127.51 0.76%
S&P 500 1,964.58 +13.76 0.71%
NASDAQ 4,483.7150 +30.9230 0.69%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs