"Businesses trying to move toward an omnichannel environment are painfully aware of the challenges of managing orders over disparate channels with a set of siloed applications," said Andy Lloyd, NetSuite General Manager of Commerce Products. "NetSuite Order Management gives Magento users the ability to leverage order management as a competitive advantage while supporting the flawless order execution and ongoing visibility that is difficult to achieve through previous generation technologies."
NetSuite Order Management, developed for more than a decade, is in use within thousands of B2B and B2C Ecommerce, distribution and manufacturing companies around the world where it is a critical component of their omnichannel commerce environments. When combined with the power of the SuiteCloud platform, NetSuite Order Management allows customers to capitalize on the native capabilities of the system while customizing it to their unique needs.
Order management is a core capability in the NetSuite SuiteCommerce platform, which combines a state-of-the-art web storefront with a central system to manage all B2C and B2B transactions across multiple touchpoints, including websites, smartphones, tablets, social media and physical point-of-sale (POS). While SuiteCommerce provides an Ecommerce webstore as part of a unified omnichannel commerce solution, customers that are struggling with the complexities of today's cross-channel consumers, can leverage NetSuite's order management capabilities to streamline the full order management lifecycle with such functionality as:
Multi-location inventory management.
NetSuite enables warehouse and shipping optimization so that, for example, merchants can ship from a retail store or warehouse nearest the customer to minimize shipping costs. Users can define business logic by various criteria, e.g., ship from
for orders from the Midwest, but if inventory at the
warehouse falls below five SKUs, ship from
. Because NetSuite functions across Ecommerce, physical store and call center channels, merchants can manage orders based on inventory in non-Ecommerce locations.
Automated and customizable approval management.
NetSuite automates order approval while allowing users to define exceptions, such as a manual review of orders over
that are coming from first-time customers and are shipping overseas. This dramatically improves efficiency over manual approval processes while providing essential anti-fraud controls.
Advanced pick, pack and ship.
Robust lot and bin management improves efficiency by tracking the location of goods within a warehouse, while prebuilt integrations with FedEx, UPS and USPS and automated shipping label generation, accelerates processes. NetSuite fully supports drop shipments by manufacturers or distributors and accommodates special orders, e.g., a manufacturer ships to a merchant, which ships to the customer.
Real-time inventory monitoring.
With NetSuite Order Management, merchants can monitor inventory availability across multiple locations anytime, from anywhere, and display to customers over the web, inventory availability, either through the Ecommerce channel or in a specific physical store.
NetSuite supplies sophisticated demand planning capabilities to enable merchants to optimize inventory levels based on sales history or sales forecasting, minimizing the risk of costly stockouts or overstocked goods while streamlining replenishment.
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