The integration between NetSuite Order Management and Demandware can be achieved with NetSuite system integrators, solution providers and/or SuiteCloud Developer Network (SDN) developers such as Celigo, leveraging NetSuite SuiteCloud, a multi-tenant cloud platform that provides the core infrastructure, including support for industrial-strength standards of high availability, disaster recovery and security as well as an integrated development environment and APIs to build applications on the platform.
"Retailers that chose the Demandware solution generally found themselves building their own applications or integrating with third-party order management solutions that were originally built as on-premise applications without native cloud capabilities," said
, General Manager, Commerce Products at NetSuite. "NetSuite has stepped up to fill the gap with a robust cloud order management solution, offering companies using Demandware new automation and efficiency to meet customer expectations for a seamless omnichannel experience."
NetSuite Order Management, developed for more than a decade and in use at thousands of Ecommerce, distribution and manufacturing companies around the world as a critical component of their omnichannel commerce environments, gives commerce businesses a powerful cloud solution to manage the full ordering and fulfillment lifecycle, from order receipt to financial settlement. NetSuite Order Management eliminates manual bottlenecks and increases fulfillment accuracy and speed, resulting in more satisfied customers and repeat business. When combined with NetSuite Retail Anywhere companies are able to offer a true omnichannel commerce experience. Companies running NetSuite Order Management have the power of the NetSuite platform to support the unique processes that each unique channel requires to ensure a consistent experience for customers across all channels.
NetSuite Order Management includes such key functionality as:
Automated and customizable approval management.
NetSuite automates order approval while allowing users to define exceptions, such as a manual review of orders over
that are coming from first-time customers and are shipping overseas. This dramatically improves efficiency compared to manual approval while providing essential anti-fraud controls.
Multi-location inventory management.
NetSuite enables warehouse and shipping optimization so that, for example, merchants can ship from a retail store or warehouse nearest the customer to minimize shipping costs. Users can define business logic by various criteria, e.g., ship from
for orders from the Midwest, but if inventory at the
warehouse falls below five SKUs, ship from
. Because NetSuite functions across Ecommerce, physical store and call center channels, merchants can manage orders based on inventory in non-Ecommerce locations.
Advanced pick, pack and ship.
Robust lot and bin management improves efficiency by tracking the location of goods within a warehouse, while prebuilt integration with FedEx, UPS and USPS and automated shipping label generation accelerates processes. NetSuite fully supports drop shipments by manufacturers or distributors and accommodates special orders, e.g., a manufacturer ships to a merchant, which ships to the customer.
Real-time inventory monitoring.
With NetSuite Order Management, merchants can monitor inventory availability across multiple locations anytime, from anywhere, and display to customers over the web inventory availability either through the Ecommerce channel or in a specific physical store.
NetSuite supplies sophisticated demand planning capabilities to enable merchants to optimize inventory levels based on sales history or sales forecasting, minimizing the risk of costly stock-outs or overstocked goods, while streamlining replenishment.
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