May 29, 2013
ClickSoftware Technologies Ltd
. (NasdaqGS: CKSW), the leading provider of automated
mobile workforce management and optimization solutions
for the service industry, today announced that
, one of
largest providers of entertainment, information and communications through television, internet and telephony services, has selected ClickSoftware's solutions. The company intends to improve the efficiency of its service technicians and engineers.
The ClickSoftware Scheduling and Mobility solutions will be used by customer service and engineering teams to manage site visits and network upgrades using automated scheduling. ClickSoftware's real-time optimized scheduling will mean the most appropriate engineer based on skills, availability, current workload and location is assigned to each job - this is then presented to engineers through their mobile device.
For managers, the ClickSoftware solution will enable the monitoring of performance, reporting and deep analysis on fault types, trends, and resolution rates. Critically, the company will be able to monitor the costs of service calls and through analysis, make adjustments.
"Communications Service Providers (CSPs) understand that in order to succeed and grow, they need to provide the best customer experience possible while also keeping costs down," said
, President and COO, ClickSoftware. "As the market leader in this industry, we have been able to help CSPs across the globe transform their operations while simultaneously growing their business."
) is the leading provider of automated mobile workforce management and service optimisation solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimisation" concept, our solutions provide organisations with end-to-end visibility and control of the entire service management chain by optimising forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organisations worldwide by addressing the fundamental question of job fulfilment: Who does What, for Whom, With what, Where and When.