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REDWOOD CITY, Calif. and VANCOUVER, British Columbia, May 29, 2013 (GLOBE NEWSWIRE) --
Support.com®, Inc. (Nasdaq:SPRT), a leading provider of cloud-based technology services and software that create new revenue streams and improve customer experience, and
Absolute ® Software Corporation (TSX:ABT), the industry standard for persistent endpoint security and management solutions for computers, laptops, and ultra-portable devices, today announced they have expanded their partnership to include an all-in-one setup, optimization and security service for tablets.
According to NPD Group research, 18 million U.S. consumers returned at least one consumer electronics device in 2012, with post-purchase support being a leading factor in reducing unnecessary returns.
The Support.com and Absolute Software Setup and Optimization Service for tablets provides comprehensive out of the box value and support for new device purchases including:
Support.com's tablet optimization app that can help extend battery life and improve privacy and security.
Absolute Software's Absolute Data Protect app that contains the essential security features of lock, locate and delete. If a tablet is missing or stolen, users can preemptively take measure to safeguard their data.
Support.com powered tech support for Wi-Fi setup, email setup and app store access.
The service initially supports both Android
™ and Windows
® 8-based tablets and is available at Staples, Inc. retail locations nationwide.
"As tablets become more central to the lives of consumers, protection against a lost or stolen device and the data they contain becomes more important," said Mark Grace, Vice President of Consumer Business at Absolute Software. "Our ability to secure and locate a tablet complements Support.com's ability to enhance the tablet experience."
"The ease of initial setup for a new device is a 'moment of truth' in the customer experience journey," said Josh Pickus, Support.com CEO. "Combining Support.com's tablet app and technology support expertise with Absolute Software's technology provides partners like Staples a powerful tool for enhancing the initial purchase experience, and delivering added value at the point of sale."