SUNNYVALE, Calif., May 22, 2013 /PRNewswire/ -- ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications, and mobile UC solutions, announced today that TMC has named ShoreTel Enterprise Contact Center as a recipient of a 2013 IP Contact Center Technology Pioneer Award from CUSTOMER magazine, the leading publication in the CRM, call center and teleservices industries since 1982.
ShoreTel Enterprise Contact Center easily connects internal and external customers to the right agent at the right time, resulting in lowered costs and an improved customer experience that helps to transform a contact center into a revenue center.
"Through complete unified communications integration from ShoreTel, call centers can now achieve single call resolution with functionality that lets agents effectively communicate both externally and internally using voice, Web chat, email, instant messaging and video," said Pejman Roshan, vice president of product management at ShoreTel. "Our customers recognize the power of our enterprise contact center solution to improve productivity and boost customer satisfaction, and we're pleased the editors of CUSTOMER magazine have recognized this as well."
The prestigious IP Contact Center Technology Pioneer Award honors companies that have produced innovative, 'Best in Class' IP contact center solutions in the last twelve months."Technology is absolutely essential to managing a successful, efficient call center," said Rich Tehrani, CEO, TMC. "This award recognizes those companies that have truly advanced contact center technology in the last twelve months thereby distinguishing themselves as industry leaders. "TMC is pleased to honor ShoreTel with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications," continued Tehrani. Winners of the IP Contact Center Technology Pioneer Award will be published in the July 2013 issue of CUSTOMER magazine. For more information please visit www.tmcnet.com. Related Links & Conversation business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award-winning, all-in-one IP phone system, UC and contact center solution and its industry-leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can't match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California and has regional offices and partners worldwide. For more information, visit www.shoretel.com or www.shoretelsky.com. About CUSTOMERSince 1982, CUSTOMER magazine has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper. CUSTOMER has served as the leading publication in helping the industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. CUSTOMER reaches 250,000 readers every month. Please visit www.customer.tmcnet.com. About TMCTMC is a global, integrated media company that supports clients' goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, CUSTOMER and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world's leading B2B communications event, as well as industry events including: 3D Printing Conference & Expo, Asterisk World, AstriCon, CVx ChannelVision Expo, Cloud4SMB Expo, DevCon5 - HTML5 & Mobile App Developers Conference, M2M Evolution Conference & Expo, Mobile Commerce Zone Conference & Expo, SecureIT, StartupCamp, Super Wi-Fi Summit, SIP Trunking-Unified Communications Seminars, Wearable Tech Conference & Expo, WebRTC Conference & Expo, and more. Visit TMC Events for additional information. Please visit www.tmcnet.com. ShoreTel Contact: Katie Maller(408) 962-2786 firstname.lastname@example.org TMC Contact: Drew StogaMarketing Manager(203) 852-6800 ext. 175 email@example.com ShoreTel and the ShoreTel logo are trademarks or registered trademarks of ShoreTel, Inc. in the United States and/or other countries.