May 21, 2013
/PRNewswire/ -- The state of
has given final approval of FairPoint Communications' contract to provide the state's Next Generation 9-1-1 (NG9-1-1) system. The five-year contract is worth
and will provide
with a modern Internet Protocol (IP)-based network capable of meeting future public safety needs.
It will make
one of the first states in the nation to deploy a NG9-1-1 system closely aligned with the National Emergency Number Association standards published in
known as i3. The emergency services IP network (ESInet) will serve more than 1.3 million people in the state.
FairPoint will provide the system and support to serve all of
's 26 Public Safety Answering Points – known as PSAPs – which have responsibility to answer all 9-1-1 calls in their local coverage area. Every
community is matched with a local PSAP. The Public Utility Commission's Emergency Services Communication Bureau manages both the implementation and operation of the statewide Enhanced 9-1-1 service that FairPoint currently provides.
FairPoint's next-generation, state-of-the-art system is designed to handle emergency communications in
. NG9-1-1 networks differ from existing systems in that they are designed to keep pace with the way people communicate today. This includes the capability of delivering voice, text, video and enhanced data to the PSAP. The network will improve call setup time and increase the speed at which voice and data arrive at the PSAP, thereby improving service. It will also improve emergency response by giving public safety personnel better information about situations prior to arriving on the scene.
9-1-1 system will use leading edge technology to provide the platform for next-generation communication technologies such as voice, video, pictures and text messaging," said
, FairPoint's vice president – government, education and research. "Together with our suppliers Solacom and GeoComm, FairPoint will provide a robust, redundant and secure statewide emergency system that solidifies the state's leadership role in providing NG9-1-1."
Solacom Technologies, Inc. will supply call center controllers, workstations and emergency services routing proxy (ESRP) equipment for the system. Each PSAP throughout the state, including a training center, will receive new Solacom Guardian intelligent workstations (IWS) that equip telecommunicators with state-of-the-art IP desktops for responding to 9-1-1 calls. Workstations will include mapping to display the location of emergency calls on a monitor.