This Day On The Street
Continue to site
ADVERTISEMENT
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here

Salesforce.com Positioned As A Leader In The Magic Quadrant For CRM Customer Engagement Center

SAN FRANCISCO, May 20, 2013 /PRNewswire/ -- Salesforce.com [NYSE: CRM], the world's #1 CRM platform, today announced it has again been positioned by Gartner, Inc. in the Leaders quadrant of the 2013 Magic Quadrant for CRM customer engagement center i. Gartner defines a CRM customer engagement center as, "a logical set of technologies and business applications that are engineered to provide customer service and support, regardless of the interaction (or engagement) channel." Salesforce Service Cloud, the #1 customer service solution, empowers companies to provide amazing customer service on any device, anytime and through any channel.

(Logo:  http://photos.prnewswire.com/prnh/20050216/SFW105LOGO)

According to the report, "Leaders demonstrate market-defining vision and the ability to execute against that vision through products, services, demonstrable sales figures, and solid new references for multiple geographies and vertical industries. Clients report that the vendors deliver a high level of value and return on their commitment. The development team has a clear vision of the implications of business rules, and the impact of social networking on customer service requirements. A characteristic of a Leader is that clients look to the vendor for clues as to how to innovate in customer service in areas such as embedded sensors in equipment, mobile support and extension to social communities."

Comments on the News
  • "We are honored to be recognized in the Leader's quadrant for  salesforce.com's vision and execution," said Alex Bard, SVP and GM, Service Cloud,  salesforce.com. "We believe our success is the direct result of our proven ability to transform how companies connect with their customers, employees, partners and products in the new mobile and social era."
  • According to the Gartner report, "the blend of social media engagement with CRM software is evolving the contact center into the customer engagement center. Gartner's 2013 Magic Quadrant for CRM customer engagement centers Magic Quadrant looks at vendors who respond to the challenge of 'any channel' customer service engagement."

Customer Companies Harness the Mobile and Social Revolution

The world is in the midst of a mobile and social revolution that is fueled by the 1.7 billion mobile devices shipped and the 4.5 billion people connected to social networks. Now, every customer has a voice through social and mobile technologies and their expectations for immediate engagement and gratification are high. Customers are demanding more and better service, delivered through every conceivable channel. Salesforce.com is empowering organizations to harness the power of mobile and social cloud computing technology and transform into customer companies by offering amazing service to customers anywhere, on any device and through any channel.

1 of 3

Check Out Our Best Services for Investors

Action Alerts PLUS

Portfolio Manager Jim Cramer and Director of Research Jack Mohr reveal their investment tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
Quant Ratings

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
Stocks Under $10

David Peltier uncovers low dollar stocks with serious upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
14-Days Free
Only $9.95
14-Days Free
Dividend Stock Advisor

David Peltier identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Updates with exact steps to take - BUY, HOLD, SELL
Trifecta Stocks

Every recommendation goes through 3 layers of intense scrutiny—quantitative, fundamental and technical analysis—to maximize profit potential and minimize risk.

Product Features:
  • Model Portfolio
  • Intra Day Trade alerts
  • Access to Quant Ratings
Options Profits

Our options trading pros provide over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • Actionable options commentary and news
  • Real-time trading community
SYM TRADE IT LAST %CHG

Markets

Chart of I:DJI
DOW 16,351.38 +293.03 1.82%
S&P 500 1,948.86 +35.01 1.83%
NASDAQ 4,749.9790 +113.8740 2.46%

Free Reports

Top Rated Stocks Top Rated Funds Top Rated ETFs