"These insights have the potential to revolutionize data management for utilities and help them develop transform their business," said Oded Cohn, director of IBM Research in Haifa, Israel, where the smart water analytics were developed. "Analyzing customer data that is collected for billing purposes can serve as a crucial factor in saving valuable resources and improving service in many industries."In the future, IBM expects predictive algorithms to help utilities better plan for demand and as a result better manage resources, such as tank levels, pressure, and pump scheduling.
- Operational benefits – By reducing the number of false alerts, utilities will dramatically cut down the amount of unnecessary technician visits.
- Financial benefits – New reductions in non-revenue water and water loss will help water companies save money and yield proven return on investment.
- Customer care benefits – The advanced features can be extended to provide customers with email or SMS alerts when a leak is detected, and enable consumers to immediately view their consumption via mobile devices. With access to knowledge and useful metrics, consumers are better informed and require fewer calls to customer service.
- Environmental benefits – Faster detection of leaks means better conservation of water and reduced waste.
 Source: Food and Agriculture Organization of the United Nations (FAO) and UN-Water