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Richard Rivera, Lobby Host At Cleveland Marriott Downtown At Key Center, Receives 2013 J. Willard Marriott Award Of Excellence

CLEVELAND, May 16, 2013 /PRNewswire/ -- Cleveland Marriott Downtown at Key Center, a stunning Cleveland hotel, is pleased to announce that Richard Rivera, one of its lobby hosts, recently received the 2013 J. Willard Marriott Award of Excellence.

According to guests and co-workers, Rivera has a deep respect for every person who steps into the hotel. He is often the first welcome visitors receive upon arrival and understands the importance a first impression plays in exemplary customer service. In the eye of the guest, Rivera never has a "bad day" and takes pride in ensuring guests' needs are met. 

In one guest letter, Rivera was praised for his patience and professionalism, while another guest said he made their stay more enjoyable with his interest to help them find their way around the city.

Established in 1987, the J. Willard Marriott Award of Excellence honors the company's finest associates for their outstanding service. Presented each year to a select few, this award recognizes associates representing Marriott International's brands and businesses. Each honoree has demonstrated, over a period of time, outstanding traits, including achievement, character, dedication, effort and perseverance.

About Cleveland Marriott Downtown at Key Center

Experience premier Cleveland, Ohio, accommodations like no other at the revitalized Cleveland Marriott Downtown at Key Center. The ultimate in style and sophistication, this urban retreat was ranked the No. 2 hotel in Cleveland and a top-25 U.S. hotel by TripAdvisor. Offering stunning views of Lake Erie and the Cleveland skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a $10 million renovation. Explore exciting attractions just a short walk away, such as Horseshoe Casino, Quicken Loans Arena, FirstEnergy Stadium and Rock & Roll Hall of Fame. Take advantage of renowned Marriott staff for unmatched hospitality and deep local knowledge for an authentic experience. For casual Cleveland dining, relax among warm wood styling at Jake's Sports Lounge or taste contemporary American cuisine at David's Restaurant. Rediscover comfort and enjoy a getaway by the lake at the refreshingly modern Cleveland Marriott Downtown at Key Center.

For more information, to make a reservation or to submit a request for proposal, call 1-216-696-9200 or visit


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