May 16, 2013
/PRNewswire/ -- Cleveland Marriott Downtown at Key Center, a stunning
, is pleased to announce that
, one of its lobby hosts, recently received the 2013 J. Willard Marriott Award of Excellence.
According to guests and co-workers, Rivera has a deep respect for every person who steps into the hotel. He is often the first welcome visitors receive upon arrival and understands the importance a first impression plays in exemplary customer service. In the eye of the guest, Rivera never has a "bad day" and takes pride in ensuring guests' needs are met.
In one guest letter, Rivera was praised for his patience and professionalism, while another guest said he made their stay more enjoyable with his interest to help them find their way around the city.
Established in 1987, the
J. Willard Marriott
Award of Excellence honors the company's finest associates for their outstanding service. Presented each year to a select few, this award recognizes associates representing Marriott International's brands and businesses. Each honoree has demonstrated, over a period of time, outstanding traits, including achievement, character, dedication, effort and perseverance.
About Cleveland Marriott Downtown at Key Center
Cleveland, Ohio, accommodations
like no other at the revitalized Cleveland Marriott Downtown at Key Center. The ultimate in style and sophistication, this urban retreat was ranked the No. 2 hotel in
and a top-25 U.S. hotel by TripAdvisor. Offering stunning views of
skyline, this 25-story hotel boasts 400 rooms with sleek furnishings and upgraded bathrooms fresh off a
renovation. Explore exciting attractions just a short walk away, such as Horseshoe Casino, Quicken Loans Arena, FirstEnergy Stadium and Rock & Roll Hall of Fame. Take advantage of renowned Marriott staff for unmatched hospitality and deep local knowledge for an authentic experience. For casual
, relax among warm wood styling at Jake's Sports Lounge or taste contemporary American cuisine at David's Restaurant. Rediscover comfort and enjoy a getaway by the lake at the refreshingly modern Cleveland Marriott Downtown at Key Center.
For more information, to make a reservation or to submit a
request for proposal
, call 1-216-696-9200 or visit