NETSUITE SUITEWORLD 2013,
May 16, 2013
ClickSoftware Technologies Ltd
. (NasdaqGS: CKSW), the leading provider of automated
mobile workforce management and optimization solutions
, today announced that it has partnered with NetSuite, the industry's leading provider of cloud-based financials/ERP software suites, to build the ClickSoftware SuiteApp, built using NetSuite's SuiteCloud Computing Platform. The ClickSoftware SuiteApp is expected to provide an end-to-end mobile workforce management solution targeted to address the needs of mobile workers and the field service industry at large.
NetSuite's SuiteCloud is a comprehensive offering of cloud-based products, development tools, and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing. SuiteCloud Developer Tools provide a comprehensive cloud customization environment, whether you're extending NetSuite to fit your business needs or developing completely new applications. SuiteCloud Developer Tools include workflow management, scripting, analytics, web services and more.
"ClickSoftware's cloud-based mobile workforce management solutions is expected to complement NetSuite, enabling customers of all sizes to manage their field service workforce alongside NetSuite ERP and CRM in a single view," said
, VP Cloud Services, ClickSoftware. "The powerful combination is expected to provide organizations with fast and tangible business benefit, including increased customer service levels and lower operational costs."
Working with NetSuite
Whether an organization has tens or thousands of mobile workers, the ClickSoftware SuiteApp is expected to enable companies to enhance the performance of service organizations through real-time scheduling and mobility solutions. The offering will seek to address the entire lifecycle of a service call from initial customer contact, through work order creation, resource scheduling, employee dispatch, and enables real-time communication to and from the field.
"As a leader in cloud based ERP, partnering with the leader in the mobile workforce industry brings the best of both worlds together for our customers," said
, Vice President Business Development for Technology Partners at NetSuite. "We expect our customers to be able to benefit from a seamless cloud to cloud integration between the two products for improved business processes that can lead to a remarkable customer experience."
ClickSoftware has a proven record of generating quantifiable value to its clients with mission critical, reliable products, and its deep knowledge of people and processes has helped define industry best practices. Recognized as a leader in Gartner's Magic Quadrant for Field Service, ClickSoftware has repeatedly been acknowledged for its completeness of vision, ability to execute, overall viability, responsiveness, track record and ability to transform the customer experience. Hundreds of thousands of field resources rely on ClickSoftware to ensure the right worker arrives at the right location with the right skillset to complete jobs on time and in the most efficient way possible.