BUFORD, Ga., May 15, 2013 /PRNewswire/ -- OMNIMETRIX, LLC, an Acorn Energy company (NASDAQ: ACFN) and the global leader in wireless remote monitoring and diagnostics for emergency standby generators, has moved to its new, state-of-the-art corporate headquarters in Buford, GA. The new facility, located at 4295 Hamilton Mill Road, Suite 100 in Buford, GA not only hosts the heart of business operations, but also is home to OMNIMETRIX's recently launched Global Network Operation Center which provides 24/7 response capabilities to its customers.
The new office, three times the size of the previous location, allows OMNIMETRIX to expand its core teams to support the growth it is experiencing and the rising demand for around-the-clock technical support for emergency back-up power generation systems. OMNIMETRIX's 24-hour services have risen to meet these demands, and it currently offers a wide range of technical support benefits, including support for new monitoring installations, set up and activation, and user interface support and technical support advice.
Deena Redding, OMNIMETRIX's President and CEO, states, "The Global Technical Support Center is a tremendous enhancement to our customer experience. As we expand geographically across the world, we need to provide around-the-clock support for installation and technical support services." Redding adds, "The foundation of our product and service offering is that we dramatically improve the reliability of the emergency standby power systems since we proactively monitor the systems 24/7. However, in the event of a generator failure, our new support center helps to reduce the downtime considerably and significantly improves the proactive field service response time to correct problems."
By providing a proactive rather than reactive product and service, OMNIMETRIX has maintained its status as the global leader in wireless remote monitoring solutions for emergency standby power generation and looks forward to continued growth and success in the new facility.