FMCSA safety investigators also found that Autobuses Zacatecanos failed to ensure that its drivers complied with hours-of-service requirements, including limitations on maximum driving time and on-duty hours. Investigators found drivers failed to record the approximately 10-hour travel time from Zacatecas, Mexico, to the U.S. border.
A copy of the imminent hazard out-of-service order can be viewed at http://www.fmcsa.dot.gov/documents/about/news/2013/AutobusesZacatecanos.pdf
As part of FMCSA's work to make safety data readily available to the traveling public, the SaferBus mobile app gives bus riders a quick and free way to review a bus company's safety record before buying a ticket or booking group travel. The SaferBus app, available for iPhone, iPad and Android phone users, can be downloaded for free by visiting FMCSA's "Look Before You Book" webpage at www.fmcsa.dot.gov/saferbus.Travelers planning a bus trip are also encouraged to think safety first before buying a ticket or chartering a bus by using FMCSA's multilingual passenger carrier safety checklist at: http://www.fmcsa.dot.gov/safety-security/pcs/Index.aspx. FMCSA urges consumers and whistleblowers to report any unsafe bus company, vehicle or driver to the agency through a toll free hotline 1-888-DOT-SAFT (1-888-368-7238) or FMCSA's consumer complaint web site: http://nccdb.fmcsa.dot.gov/HomePage.asp. Consumers who bought a ticket on a bus company that FMCSA has recently placed out-of-service may be entitled to a credit from their credit card company under the Fair Credit Billing Act if they paid for the ticket by credit card. For more information visit: http://www.fmcsa.dot.gov/safety-security/pcs/bus-credit-refund.aspx. SOURCE Federal Motor Carrier Safety Administration