The integrated SuiteCommerce solution enables Hairhouse Warehouse to manage multiple channels and locations, integrate its website with its business, support its POS system, provide a unified real-time view of its business, perform automated merchandising and marketing, as well as gain a 360-degree view of each customer. It can give the retailer what it needs to grow revenue, open up new sales channels and expand its business globally. It also fulfills a strong demand for a single commerce solution that supports multiple customer touchpoints – from physical points of sale (POS) to call centers, and social media, via desktops, laptops, smartphones and tablets. In addition, much needed pre-established dashboards, templates and reports can give Hairhouse Warehouse the ability to generate reports whenever it wants and in real-time.
"Right now our biggest problem is that we lack any visibility across our business – NetSuite can give us the tools we need to run our business as we want, to better analyze our data and expand our brand awareness," Mr. Lai said. "All departments, franchisees and team members can benefit from NetSuite's ease of use. We are not technology experts, so we need a system like NetSuite that doesn't require extensive training."
NetSuite's SuiteCommerce and Retail Anywhere POS solution can also significantly lift the productivity and efficiencies of the retailer's workforce. For example, company projections estimate that the time taken to process 300 franchise and marketing invoices could be reduced from 3-4 days per week to 2-3 hours per week, creating significant savings in franchise fees alone. Additionally, its finance department, which currently takes two weeks to process reports for franchisees could be able to generate reports in real-time. These productivity enhancements can allow the finance team to move away from basic data entry and administration to refocus on the analytical work that adds value to the business.