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TheStreet Open House

Hairhouse Warehouse Turns To NetSuite For Omnichannel Commerce

Stocks in this article: N

SAN JOSE, Calif., May 15, 2013 /PRNewswire/ -- NETSUITE SUITEWORLD 2013 -- NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based financials / ERP software suites, today announced that Hairhouse Warehouse, an Australian hair and beauty retailer, chose NetSuite for a comprehensive multi-channel retail management suite to significantly improve business efficiencies, productivity and visibility. The retailer plans to replace MYOB Premiere, incumbent POS software and manual spreadsheets with NetSuite's SuiteCommerce all-in-one cloud-based commerce platform, including NetSuite Retail Anywhere POS, to manage its head office operations, 150 franchised retail stores nationally and its B2C ecommerce site. This move is also expected to lay the foundation for global expansion into multiple territories over the next 12-24 months, providing multi-subsidiary and multi-currency support to manage global operations in real-time. To learn more about NetSuite SuiteCommerce, please visit www.netsuite.com/SuiteCommerce3.

Established in Melbourne in 1992, Hairhouse Warehouse provides beauty services along with a comprehensive array of professional hair care products from leading brands. The company has won numerous awards, including the 2011 BRW Most Successful Private Business Award. As the company continues to grow, it became increasingly obvious that its existing systems will not support a commercial operation of its size. Hairhouse Warehouse currently runs its business across a number of disparate systems loosely connected by an API. These systems are unreliable, slow and complicated, and require a large amount of manual processing.

"Every department works independently from each other, departmental strategies are created and managed in isolation, and technologies are bought and managed without any bigger picture thinking, so none of our systems communicate with one another," said Tim Lai, national ICT manager for Hairhouse Warehouse. "Productivity and efficiency aren't really words that apply here at the moment."

Hairhouse Warehouse selected NetSuite largely due to its complete end-to-end integrated system that provides POS, financials, CRM, Ecommerce, inventory management, order management and demand planning functionality. While its warehouse management and supply chain are currently managed by a third party logistics (3PL) provider, NetSuite can allow the retailer to eventually bring these functions back in-house.

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