This Day On The Street
Continue to site right-arrow
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

New Offering For Communications Service Providers Merges Innovation With Best Practices

Stocks in this article: CKSW

TM FORUM MANAGEMENT WORLD - NICE, France, May 13, 2013 /PRNewswire/ --

ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of automated mobile workforce management and optimization solutions for the service industry, today announced the immediate availability of a new enterprise mobility offering for Communications Service Providers (CSPs).  Bringing together over 20 years of service and communications industry expertise, with solutions in use by hundreds of thousands of field resources in the communications industry, the ClickSoftware offering enables fixed, mobile, cable and satellite service providers to drive remarkable experiences for consumer and business subscribers, reduce business process costs, and increase service revenue.

The CSP offering is based on the same award-winning technology that saw ClickSoftware recognized as a leader in Gartner's Magic Quadrant for Field Service Management 2012. Hannan Carmeli, President and COO of ClickSoftware, describes the process, "We identified the common needs and practices of our large community of service providers to use as a model. Pre-packaging of our solution combined with several new mobile apps for field collaboration, remote activation and safety compliance will rapidly drive unique value to our Communications clients."

The benefits to Communications Service Providers include:

  • Visibility, alignment and optimization of the entire service fulfillment and assurance lifecycle The Communications offering is packaged according to TM Forum's Application Framework (TAM™) to enable aligned and optimized decisions across the domains and vertical process of the industry standard Frameworx™.
  • Business agility from a single solution for all work types and resources, and service partners The Communications offering optimizes workers' shifts and tasks, and supports individuals or techs working as part of a team, even with equipment. The single application automates dispatch of work between geographic and work type silos as needed, for any size enterprise.
  • Increased field and operations productivity delivered by innovative enterprise mobility Enterprise mobility integrated with customer, resource and supplier management delivers real-time visibility between the back office and field, while apps for field collaboration, compliance and remote activation ensure every moment in the field is focused and productive. As clients want to bring more to the field, ClickAppStore apps can further increase field capabilities.

The ClickSoftware offering for CSPs enables improved customer service while improving field and back office productivity because it extends the capabilities of previously centralized activities like "remote" activation to where they occur, in the field. In parallel, it brings the field into the hands of Communications executives with dashboards for performance and customer service KPIs.

1 of 3

Select the service that is right for you!

Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!


DOW 18,030.21 +6.04 0.03%
S&P 500 2,081.88 -0.29 -0.01%
NASDAQ 4,773.4720 +8.0480 0.17%

Brokerage Partners

Rates from

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs