This Day On The Street
Continue to site right-arrow
This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Sears Needs to Work on Customer Care

Stocks in this article: SHLD AMZN WMT

Neal: Our 3-Year In-Home Repair Protection Agreement adds $99.99.
Neal: Our 2-Year In-Home Repair Protection Agreement add $59.99.
Neal: Which one shall I add to the cart, Robert?
Robert Weinstein: no thanks, after 5 years I will be replacing it anyway
Neal: Robert, I would suggest you to add the 2 year warranty for just $59.99 as you are getting $74 as a refund for this gas grill.
Robert Weinstein: well, i don't think of it as a refund, because the price was 399 and at 474 I wasn't going to buy it
Neal: I do understand your concern, Robert. I am providing the refund as it is an one time exception. The sale on this grill has already ended.
Neal: Shall I add the Protection Agreement?

After the website error frustration, I then had the pleasure of repeating myself for the third time that I didn't want an extended warranty. Neal relented and let me have the grill without an extended warranty.

And what does a "one time exception" mean to Sears? If its website doesn't honor a legitimate sales price in the future, I shouldn't bother contacting customer service because I already used up my "one-time exception" to receive the correct price?

Unfortunately, Neal and Sears weren't finished with me. Even though Sears offers free shipping, Neal tried to create a delivery date of Saturday for an extra $10. Also, he told me I can't use the points I earned from previous purchases at Sears on this order. My order is completed, and I have (mostly) the sales price, and after being advised that it will take two weeks before I receive the grill (I live about four miles from Sears), I changed the order to in-store pickup.

OK, so we've all had our Neals to deal with, and even after spending over an hour ordering a grill that could be ordered with free two-day delivery at Amazon (at a higher price), but wasn't available at Wal-Mart or Sam's Club, I drove to Sears the next day to pick up the grill.

3 of 4

Select the service that is right for you!

Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!


DOW 18,053.71 +23.50 0.13%
S&P 500 2,088.77 +6.89 0.33%
NASDAQ 4,806.8590 +33.3870 0.70%

Brokerage Partners

Rates from

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs