Mike Karlskind has been working with a wide range of service organizations for more than 15 years to streamline processes and optimize service decisions to help companies more effectively improve the customer experience. As Vice President of Product Marketing, his experience is a collection of lessons from companies in computer services, utilities, telecommunications, capital equipment, home services, retail services, insurance, and medical equipment.
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Asia Pacific and Latin America. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter. Media Contacts: Kristin Amico ClickSoftware +1-781-272-5903 ext. 2364 email@example.com Brenna Hagy Schwartz MSL +1-781-684-0770 firstname.lastname@example.org SOURCE ClickSoftware Technologies Ltd