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REDWOOD CITY, Calif., May 7, 2013 (GLOBE NEWSWIRE) --
Support.com, Inc. (Nasdaq:SPRT), a leading provider of cloud-based technology services and software that create new revenue streams and improve customer experience, is offering a free webinar
Reinvent Customer Experience with Technology Services, Thursday, May 23 at 11 am PDT (2 pm EDT). Presenting for
James Morehead, Vice President, Product Management and Corporate Marketing. The webinar will be moderated by Peter Bernstein, Senior Editor at TMCnet.
Technology support services for small businesses and consumers are a growing opportunity for communications providers, retailers, and technology companies to enhance the customer experience as consumers struggle to get the most from their technology. Many consumers and small businesses lack the technical skill or time to successfully set up new devices or overcome technology challenges. When customers reach out for technology support it is 'a moment of truth' and an opportunity for companies to take customer experience to the next level at precisely the moment when their customers need it most.
In this webcast, Mr. Morehead will share best practices and case studies to show how leading brands are deepening customer engagement and creating new revenue streams through technology services programs.
Discussion topics include:
Why technology support is a moment of truth when building customer loyalty
The impact of wireless networks, mobile devices, cloud services and BYOD on customer experience
Key challenges and opportunities with traditional technology support
How next generation technology services drive customer experience
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