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"Giving or receiving the gift of travel is now incredibly easy for our customers," said
Bob Kupbens, vice president – Marketing and Digital Commerce. "We want to make it easy for customers to do business with Delta, which is why we continue to provide new and innovative ways to help customers plan their next trip and further improve their travel experience."
The process is simple and intuitive. Customers will be allowed to choose the information they would like to include on the eGift Certificate such as the sender's name, a personal message, the recipient's name and an email address for delivery.
Recipients are able to redeem the certificates through delta.com, reservations agents or at airport locations by simply including the redemption code and certificate number from the eGift Certificate when they place their reservation.
Offering eGift Certificates is Delta's latest technology innovation. Delta completed the first phase of more than
$140 million in digital customer investments earlier this year including an updated delta.com, self-service kiosks and the introduction of the Fly Delta app for iPad as well as updated iPhone app. The investments in digital channels are part of an effort to deliver greater relevancy to customers based on their past interactions, new product offerings and customer information. Continued updates to digital tools will create a highly personalized online experience and improved focus on the delivery of existing critical features such as flight check-in options, which more than 90 percent of Delta customers utilize during their travel.
Delta Air Lines serves more than 160 million customers each year. Delta was named by
Fortune magazine as the most admired airline worldwide in its 2013 World's Most Admired Companies airline industry list, topping the list for the second time in three years. With an industry-leading
global network, Delta and the
Delta Connection carriers offer service to 317 destinations in 58 countries on six continents. Headquartered in
Atlanta, Delta employs nearly 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. The airline is a founding member of the
SkyTeam global alliance and participates in the industry's leading
trans-Atlantic joint venture with
Air France-KLM and
Alitalia. Including its worldwide alliance partners, Delta offers customers more than 15,000 daily flights, with hubs in
Paris-Charles de Gaulle,
Salt Lake City and
Tokyo-Narita. Delta is investing more than
$3 billion in airport facilities and global products, services and technology to enhance the customer experience in the air and on the ground. Additional information is available on
Terms and conditionsCertificates may only be used for the total purchase price of air transportation, including taxes, fees, and surcharges imposed on the air transportation. It may not be used for any additional fees (including baggage fees) or for any other products or services (including class upgrades, in-flight purchases, SkyMiles Cruises, cargo, hotel stays, or car rentals). Certificates may only be used for travel on Delta marketed flights, including those operated as Delta Connection and by Delta codeshare partners with a Delta flight number. Certificates, including those that are lost, stolen, or destroyed, will not be replaced by Delta for any reason. Certificates are not refundable and cannot be redeemed or exchanged for cash, check or credit except where refund or redemption is required by law. See full terms and conditions
SOURCE Delta Air Lines