- Improving customer service: Using the SAP® 360 Customer solution powered by SAP HANA, OEMs can take advantage of the latest customer relationship management functionality combined with in-memory technology to make sense of "big data." They can solve customer issues faster and smarter, ultimately streamlining service operations. In addition, SAP partner HCL delivers iMRO, a maintenance, repair and overhaul (MRO) solution endorsed by SAP and an add-on to the SAP® Enterprise Asset Management (SAP EAM) solution. Complementing each other, iMRO and SAP EAM provide end-to-end support for the repair services business, from planning and engineering to work scoping and execution. Companies benefit through higher asset utilization and fewer un-forecasted flight schedule interruptions.
- Increasing productivity: SAP technology in enterprise mobility and visualization can help OEMs reach a new level of operational efficiency by supporting process workers with real-time, contextual data that leverages the latest advances in 3-D visualization. Customer service activities supported by 3-D visual aids can improve understanding and help ensure consistency. In maintenance operations, for example, giving 3-D animated work instructions to technicians allows them to perform repair procedures with speed and accuracy, helping reduce turnaround times and improve asset availability.
- Improving equipment utilization: SAP® Predictive Analysis software combines predictive functions with the in-memory technology of SAP HANA, enabling OEMs to mine and analyze their maintenance data easily and quickly. This allows them to better anticipate potential equipment failures and drive more strategic planning of maintenance operations.
Newsbyte: SAP Solutions Help Aerospace And Defense OEMs Deliver Best-in-Class Services
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