BEDFORD, Mass., May 1, 2013 (GLOBE NEWSWIRE) -- SoundBite Communications (Nasdaq:SDBT) –Over one-third of all debt collection complaints filed with the Federal Trade Commission (FTC) focus on so-called "repeat calls." With most collections efforts requiring repeat outreach to the same contacts, it becomes imperative that organizations strategically manage the number of outreach attempts to debtors. As organizations contend with increasingly complex compliance requirements and face steep penalties for non-compliance, SoundBite Communications announces Contact Controls, which limits contact attempt frequency by device across automated voice messaging, predictive dialing, text, and email channels.
SoundBite Communications Expands Compliance Suite With New Contact Controls
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