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The Everest Group PEAK Matrix rated 25 of the industry's leading service providers through its comprehensive evaluation framework. Based on specific criteria including market success, scale, scope, technology capability, delivery footprint and buyer satisfaction, the report categorized the providers into Leaders,
Major Contenders and Emerging Players.
"ManpowerGroup continues to lead the field with its ability to leverage its recruiting experience through its global footprint," said
Rajesh Ranjan, Vice President, Business Process Outsourcing Research, Everest Group. "New this year was added insight into the client experience, an additional point of strength and differentiation for ManpowerGroup. In some regions, RPO continues to grow in maturity and adoption, and in other markets, particularly
Latin America, ManpowerGroup has a dominant presence both in terms of breadth and scale of services."
ManpowerGroup achieved top quartile performance in the Everest Group assessment, receiving the top ranking among providers based on its flexible and scalable RPO delivery capability and market success. Moreover, the report shows that ManpowerGroup held the largest market share among all providers for large markets and mid-markets in 2012.
"We are pleased to again receive recognition from Everest Group for our market success and delivery capability," said
Kate Donovan, ManpowerGroup Solutions, Global RPO President. "Uncertain market conditions combined with a shortage of talent have made employers' needs increasingly complex. Globally, employers need the highest quality of talent delivered with a superior candidate experience as well as process efficiency. This requires strong capability and flexibility to create sophisticated solutions. With an extensive global network and a deep understanding of local markets, ManpowerGroup Solutions delivers the best talent at a predictable cost to alleviate the pressure clients feel when it comes to talent acquisition strategies."
Donovan was recently named to the newly created role of Global RPO President for ManpowerGroup Solutions. This expanded RPO leadership role is a reflection of how the human capital solutions market has evolved, with companies taking a strategic view of their global workforce needs and associated costs. She will continue to strengthen ManpowerGroup's RPO footprint and delivery capability, and focus on the innovation required by its global client base.