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J.D. Power And Associates Ranks Banner Bank Highest In The Northwest In Retail Banking Customer Satisfaction

WALLA WALLA, Wash., April 22, 2013 (GLOBE NEWSWIRE) -- A global market research firm has recognized Banner Bank, which has served Pacific Northwest clients for more than 100 years. For the second consecutive year, Banner Bank, a wholly owned subsidiary of Banner Corporation (Nasdaq:BANR), received the highest ranking in retail banking customer satisfaction in the Northwest Region in J.D. Power and Associates' 2013 Retail Banking Satisfaction Study‚Ą†.

This is the eighth consecutive year J.D. Power and Associates has conducted a customer satisfaction study of the retail banking industry, and the second year Banner was eligible for ranking and awards in the study. Customer satisfaction within the retail banking experience is measured in six factors: account activities; account information; facilities; fees; problem resolution; and product offerings. 

"Consistently focusing on client satisfaction has always been the core of what we do at Banner Bank," said Mark Grescovich, President and CEO of Banner Bank. "We believe our clients value our relationship as much as we do, and my colleagues work hard every day to deliver outstanding service.  The distinction of being ranked as the bank with the 'Highest Customer Satisfaction with Retail Banking in the Northwest Region' by J.D. Power and Associates for the second consecutive year instills tremendous pride throughout our company. Banner Bank's goal is to continuously improve everything we do, and every day we strive to be the best provider of financial services in the Northwest. Achieving this honor again in 2013 serves as reinforcement that we are successfully executing on our vision and goals as a company. I thank our employees for their continued dedication to our company and our clients for their support."

About Banner Bank

Banner Bank is a Washington-chartered commercial bank that conducts business from 85 locations in Washington, Oregon and Idaho. Banner Bank is a community bank which offers a wide variety of commercial banking services and financial products to individuals and small and medium-sized businesses and their employees in its primary market area. Visit Banner Bank on the Web at

About Banner Corporation

Banner Corporation is a $4.3 billion bank holding company operating two commercial banks in Washington, Oregon and Idaho.  Banner serves the Pacific Northwest region with a full range of consumer and business deposit services, commercial real estate, construction, residential, agricultural and consumer loans. 
         Dianne Larsen, Sr. Vice President, Director of Marketing

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