NEW YORK, April 22, 2013 /PRNewswire/ -- LivePerson, Inc. (NASDAQ: LPSN), a leading provider of intelligent engagement solutions, today announced a distribution partnership with Vixia, Inc., a leading interactive digital marketing company based in Tokyo, to expand its Asia-Pacific presence and jointly promote LivePerson's online engagement solutions to the Japanese market.
LivePerson is a global leader in cloud-based online engagement solutions, including its award-winning online chat, mobile chat, voice and targeted content solutions, creating meaningful, real-time connections with digital customers that result in higher conversion rates and superior customer experiences across the customer lifecycle. Over 8,500 businesses worldwide use LivePerson's sophisticated technology and robust intelligence platform to produce a compelling multi-channel digital experience and measurable business results.
"Companies in Japan are recognizing the importance of providing an exceptional customer experience across multiple channels. By partnering with Vixia, our goal is to more broadly deliver our intelligent digital engagement solutions to the Japanese market and enable businesses to understand and exceed evolving consumer expectations, while also improving ROI on their digital properties," said Dustin Dean, VP of APAC, LivePerson.Vixia, a partial subsidiary of one of Japan's largest contact centers, Moshi Moshi Hotline, Inc, is an innovative digital agency that has introduced several of the world's leading marketing solutions to the Japanese market. A leader in delivering customer connection solutions, Moshi Moshi Hotline, Inc and its group companies currently offer multiple engagement options including online, phone and in-person customer services. "With the combined expertise of LivePerson, Vixia, and Moshi Moshi Hotline, we believe we can offer tremendous value to Japan's fast-growing digital market, and a uniquely holistic approach to customer engagement that includes best practices in both digital marketing and contact center solutions," said Robert LoCascio, Founder and CEO, LivePerson. "As the eCommerce space in Japan becomes increasingly competitive, businesses are realizing the need to effectively engage consumers online, and to provide intelligent, real-time connections in all digital channels," said Tomo Hanafusa, Vice President of Digital Marketing Services, Vixia. "We're very excited to work with LivePerson, and to introduce an industry-leading engagement platform to our base of Japanese customers and prospects." About LivePerson LivePerson, Inc. (NASDAQ: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.