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April 22, 2013 /PRNewswire/ --
LivePerson, Inc. (NASDAQ: LPSN), a leading provider of intelligent engagement solutions, today announced a distribution partnership with Vixia, Inc., a leading interactive digital marketing company based in
Tokyo, to expand its
Asia-Pacific presence and jointly promote LivePerson's online engagement solutions to the Japanese market.
LivePerson is a global leader in cloud-based online engagement solutions, including its award-winning online chat, mobile chat, voice and targeted content solutions, creating meaningful, real-time connections with digital customers that result in
higher conversion rates and superior customer experiences across the customer lifecycle. Over 8,500 businesses worldwide use LivePerson's sophisticated technology and robust intelligence platform to produce a compelling multi-channel digital experience and measurable business results.
Japan are recognizing the importance of providing an exceptional customer experience across multiple channels. By partnering with Vixia, our goal is to more broadly deliver our intelligent digital engagement solutions to the Japanese market and enable businesses to understand and exceed evolving consumer expectations, while also improving ROI on their digital properties," said
Dustin Dean, VP of APAC, LivePerson.
Vixia, a partial subsidiary of one of
Japan's largest contact centers,
Moshi Moshi Hotline, Inc, is an innovative digital agency that has introduced several of the world's leading marketing solutions to the Japanese market. A leader in delivering customer connection solutions,
Moshi Moshi Hotline, Inc and its group companies currently offer multiple engagement options including online, phone and in-person customer services.
"With the combined expertise of LivePerson, Vixia, and
Moshi Moshi Hotline, we believe we can offer tremendous value to
Japan's fast-growing digital market, and a uniquely holistic approach to customer engagement that includes best practices in both digital marketing and contact center solutions," said
Robert LoCascio, Founder and CEO, LivePerson.
"As the eCommerce space in
Japan becomes increasingly competitive, businesses are realizing the need to effectively engage consumers online, and to provide intelligent, real-time connections in all digital channels," said
Tomo Hanafusa, Vice President of Digital Marketing Services, Vixia. "We're very excited to work with LivePerson, and to introduce an industry-leading engagement platform to our base of Japanese customers and prospects."
LivePerson, Inc. (NASDAQ: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.