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LAS VEGAS, April 16, 2013 (GLOBE NEWSWIRE) -- LogMeIn, Inc. (Nasdaq:LOGM) will host a breakfast briefing tomorrow at the HDI Conference taking place this week in Las Vegas. LogMeIn and its customer,
Lexmark, a provider of printing and imaging products, software, solutions and services will discuss strategies for customer loyalty in today's ever-changing world of customer service. Speakers will outline how Lexmark has evolved its people, processes and technologies to empower their agents and put them at the center of the customer experience.
Ross Haskell, Director, Multichannel Customer Care Solutions at LogMeIn and Trevor Bryan,
WW ISS Call Center Tools and Projects Coordinator at Lexmark International, Inc.
Haskell and Bryan will combine to discuss why companies need to help their customer care organizations advance in order to overcome new challenges and capitalize on fresh opportunities. They'll describe how social media, chat and other communication channels, combined with expectations around resolution speed, are all critical factors in this evolution.
HDI 2013 is the industry's leading technical service and support conference. The event provides attendees with first-class technical service and support training sessions, extraordinary keynote speakers and networking opportunities. To learn more visit:
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) provides the essential cloud-based collaboration, IT management, and customer service offerings required to empower, manage, secure and support the new mobile workplace. Our solutions are used by tens of millions of professionals to work from virtually anywhere on virtually any Internet-enabled device. Hundreds of thousands of small and medium businesses use our solutions to manage distributed work environments, embrace employee-owned technology in the workplace and facilitate collaboration across distributed teams. Thousands of the world's premier service providers, including more than 50 of the world's largest telecom companies, use our solutions to service and support their customers across mobile, social and online channels. The company is headquartered in Boston's Innovation District with offices in Australia, Hungary, India, Ireland, the Netherlands, and the UK.