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The Confirmit ACE Awards program celebrates outstanding achievement in customer satisfaction, employee satisfaction, and/or partner satisfaction. Receiving a Confirmit ACE Award is a distinct honor that demonstrates the recipient's rigorous application of customer feedback processes and its outstanding performance as measured by those processes.
Cbeyond earned the Confirmit ACE Award based on its Cbeyond Sales and Installation Survey methodology and overall customer satisfaction performance as evidenced by over 2,300 Cbeyond customer responses spanning Oct. 1, 2011 to Dec. 31, 2012. Cbeyond increased its Promoter Score by 23% during this period. Formerly known as the Five-Day Survey, the Sales and Installation survey also earned a 2011 ACE Award. Launched in 2009, the survey gathers daily feedback for all customers installed the previous five days across all Cbeyond markets.
"We are honored to have been awarded a Confirmit ACE Award. This recognition is a testament to our commitment to delivering the best customer experience possible," said Terry Trout, vice president, Service Delivery at Cbeyond. "Our customer fan scores are a prime focus for our employees. We pride ourselves on listening to our customers and continually work toward an experience that makes our customers happy they chose Cbeyond. Since almost a third of our business comes from referrals, we recognize that earning the admiration of our customers takes more than simply delivering a product or service: it requires delivering superior sales, installation and on-boarding support."
"We are delighted to recognize Cbeyond as a customer excellence leader," said Henning Hansen, President and CEO of Confirmit. "The Voice of the Customer is critical in enabling businesses in competitive industries to satisfy and retain customers, and drive business change. As an ACE Award winner Cbeyond clearly understands this, and we are proud that they rely on Confirmit for these vital business initiatives."