IWeb Invests Big In Customer Service, Adds Customer Satisfaction Guru To Management Roster
Infrastructure as a service (IaaS) provider confirms Elya McCleave to lead customer service, completing the first phase of the company's transformation following its 2011 privatization
MONTREAL, April 12, 2013 /PRNewswire/ - Canada-based infrastructure as a Service (IaaS) company iWeb has appointed web-hosting industry veteran Elya McCleave to the new position of Vice President of Services. Ms. McCleave will lead a multi-departmental team responsible for customer service, technical support and client satisfaction, to ensure that the client experience is at the center of the provider's current range of hosting services, as well as their expansion into managed technical and professional services.
"'Our customers are at the heart of everything we do at iWeb " says iWeb President and COO Christian Primeau, whose appointment nearly one year ago was the first of several high-profile hires by iWeb since its privatization. "As our services, technological environment, capabilities and capacity grow, so too do the needs and expectations of our customers. Elya's track record of creating customer-centric environments has made her a customer service guru in this industry."
Ms. McCleave brings to iWeb 12 years' experience in the hosting industry, having implemented customer support and managed services strategies in Canada and the US. She also writes for the Web Hosting Industry Review on the subject of customer care."My mission is to build an even more customer-centric culture and empower employees. I'm looking forward to motivating, challenging, and helping people fulfill their potential," says Elya, speaking of her vision for iWeb. "Surveys suggest that reliability is what customers value the most, but really, reliable service is a crucial element of the bigger picture. iWeb's client-base has become very diverse, and customers need a reliable, flexible and responsive IaaS provider; a partner to fill an increasingly important space in their operations." Christian Primeau adds that "Elya has worked all over the world, she shares our values and we are delighted to have her on board!" About iWeb ( http://iweb.com) iWeb provides the on-demand server and cloud infrastructure that allows over 20,000 customers in more than 150 countries worldwide to deliver today's Internet-based technologies and to create tomorrow's online innovations. Since 1996, Montreal-based iWeb has been rated among the world's top web infrastructure providers based on performance and reliability and among Canada's fastest growing companies. SOURCE IWEB GROUP INC.
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