- Has communicated with the relevant investment firms whose client information was on the device;
- Is writing to those firms' clients and providing a comprehensive checklist that includes additional steps clients can take to protect personal information;
- Set up a dedicated call center, starting Monday, April 15, which will be available from 9 a.m. to 5 p.m. Monday to Friday, to help answer client questions and concerns and, if needed, to walk them through the support materials provided; and
- Arranged, at no cost to clients, a six-year alert flag to be placed on their credit files through Equifax Canada.
IIROC To Support Clients Whose Personal Information Was On A Lost Portable Device
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