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ShoreTel Helps Banks Maximize ROI With UC Solutions

SUNNYVALE, Calif., April 9, 2013 /PRNewswire/ --  ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications, and mobile UC solutions, continues to provide communications solutions that help financial institutions improve operational efficiency, reduce costs and retain customers by providing quality service.

ShoreTel's diverse roster of financial customers includes First Security Bank, MinnWest Bank, Colonial Savings, First Neighbor Bank and New Dominion Bank, all of which vary in size and structure. The ease of deployment and scalability of a ShoreTel UC solution, along with the ability to serve customers over a variety of communication channels, allows it to meet the unique needs of any financial organization. A ShoreTel phone system with integrated UC scales easily to meet growth requirements, allowing banks to support up to thousands of users and bring new branches online quickly to serve the local community.

ShoreTel also makes system management easy for the IT staff at financial institutions by providing a single management interface that is intuitive to navigate so administration of the entire system along with the various applications and tools including unified messaging and contact center is fast and uncomplicated. For all financial institutions, a secure communication system is also critical for preventing data breaches and protecting the privacy of customer's financial information. A ShoreTel UC solution includes built-in features like SSL encryption for voice communications to ensure confidential information is not obtained by unauthorized users.  

"We chose ShoreTel because it supported our growth path, and it could be componentized easily. Like a Lego, with its interlocking principles, ShoreTel makes it easy to grow, modify and manage a modern phone platform," said David Fritz, programmer analyst at Colonial Savings, F.A.

As the banking business continues to evolve from primarily brick-and-mortar buildings to online banking and phone services through various devices including smartphones and tablets, customer service plays a critical role in banks' ability to stay competitive. A ShoreTel IP PBX with integrated UC allows banks to meet customer demands faster and more effectively.

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