April 9, 2013
John Pollock, CEO for Legal & General
s Risk business
commenting on this great achievement said: "We are absolutely delighted and very proud to be the winner of this award,
Lifesearch Protection Provider of the Decade
. The award is recognition that we have been doing 'the right thing' for customers, over a long period and it has now paid off!
What makes Legal & General and in particular our Protection business really stand out is the way that we deliver on our promises to our customers. We've worked hard over the past 10 years to deliver quality products and services to ensure all our customers receive and continue to receive the best possible cover we can offer them.
We are a market leader across individual and group protection. We are the biggest player in the intermediated mortgage market in the UK with a market share of 25%. Our aim is to build on this success with the future development of our online protection systems and where appropriate, roll out innovative protection products and service that supports the evolving needs of our customers."
Legal & General's Retail Protection business has paid more claims in 2012 than ever before. A total of £483 million combined death and
critical illness claims
in 2012, up from £441 million in 2011 and over £12.billion paid out since 2004.
Duncan Finch, Managing Director for Legal & General
s Retail Protection business
said: "Our priority is to help people when they are at their most vulnerable and to pay as many claims as we can, as soon as we can. Customers who are having to cope with a critical illness want the peace of mind that their claim is paid so they can concentrate on what is the priority, their health and hopefully possible recovery.
We believe that the expertise and experience we have in this market means customers and advisers know that they can trust us and that we will be there every step of the way, to efficiently manage the protection cover business they arrange with us."