Spend On Unified Communications And Collaboration Technologies At Risk Without Employee Adoption
Meanwhile, the UCC aspirations of organisations don't match those of their employees. "Our research tells us that organisations are failing to profile and assess their employee requirements," explains Levieux. "This lack of employee awareness could pose a risk to the success of those UCC investments on today's boardroom agendas – especially since decision-makers expressed that they are basing their UCC investments on improved business processes and productivity.
"When we analysed the strategic approach that enterprises are taking towards UCC, the BYOD trend, the focus on mobilising UC and social collaboration, and aspirational goals to increase business agility, we were surprised that only 38% of large enterprises reported that they profiled their users. Of those who don't profile users, around 20% have simply not thought of doing it. More alarming is the fact that 21% believe their employees all have the same requirements, while 13% did not see the value in profiling.
"For organisations looking to formulate or refresh a UCC, employee feedback is critical. In a world where more employees bring their own devices to work, a gap in understanding between decision-makers and employees could come at a very real cost. User uptake is a critical success metric for UCC investments, especially as more UCC applications will be delivered to employees, who expect multiple device support and applications that match their requirements. If not, uptake will continue to lag behind aspirations, as has been the case with many standard UCC applications to date," explains Levieux.
For further information Hilary King, Global PR Manager Dimension Data Holdings plcTel : +27 11 575 6728Cell: +27 82 414 9623 Email: Hilary.firstname.lastname@example.orgSOURCE Dimension Data
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