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Spend On Unified Communications And Collaboration Technologies At Risk Without Employee Adoption

JOHANNESBURG, April 8, 2013 /PRNewswire/ -- IT decision-makers in large organisations are predicted to spend US$ 53 million on services to support unified communications and collaboration (UCC) over the next two years, as uptake in UCC as a strategic business opportunity increases. However, this spend could be at risk without user adoption.  That's according to new research released today by global ICT solutions and services provider Dimension Data.

(Logo:  http://photos.prnewswire.com/prnh/20120402/NE80686LOGO )

Recently, Dimension Data commissioned research firm Ovum to conduct a global UCC survey across the Americas, Australia, Asia, Europe, and South Africa. Over 1 320 enterprise ICT decision-makers and 1 390 employees in a broad spectrum of industry verticals in 18 countries were interviewed.

According to the Dimension Data 2013 Global UCC Study over 78% of the IT decision-makers polled said they have a current strategic plan and budget to implement "select components" of UCC. Additionally, 43% have a budget for 'most components' of UCC, while 42% of decision-makers indicated they have a budget to proceed with investment in "all or most aspects" of UCC.

"This is a surprising shift," says Craig Levieux, Dimension Data's Group General Manager for Converged Communications, "especially when economic conditions and operational constraints normally put the brake on enterprise communications investment. Typically, UCC has not been the subject of strategic ICT planning. In fact, until recently, UCC was largely synonymous with the corporate PBX, and the idea of formulating and rolling out a UCC strategy – even among large organisations – was alien."

"Of those IT decision-makers who had made major UCC investments in the past two years, a high 61% cited measurable cost savings, employee uptake and employee productivity. This sends a strong message to organisations that don't recognise unified communications as a strategic productivity and cost-saving weapon."

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