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"It's actually worked out very well for us, because the in-branch management isn't focused on what's going on behind the teller line," Mecca said. "We were really looking at streamlining and optimizing the teller function."
CFCU reports positive results from the digital shift, including increased sales across its branches as well as a higher rate of turnaround for its tellers. Mecca said that the credit union can also operate with less staff now; since it no longer needs to dedicate personnel to rarely visited locations, each teller's time can be used more efficiently.
All of this comes as no surprise to Greg Kelly, a principal with Deloitte consulting who has specialized in the banking industry for the last 24 years.
"I think that this trend will continue," he said. "A number of banks
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