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TheStreet Open House

Waiting In Drain: Homeserve Discover Brits Spend 72m Hours A Year Waiting For Plumbers

WALSALL, England, April 5, 2013 /PRNewswire/ --

  • Eight million working days a year lost to the nation waiting in for tradesmen
  • One in 20 Brits has had to wait in for more than a day for a plumber to call
  • One in 10 has been left without heating, power or water for more than 24 hours

Forget waiting for Godot; for millions of us waiting for the plumber is the day that never comes.

New research from home emergency specialists HomeServe reveals that Britons collectively spend 72 million hours a year waiting in for plumbers, electricians and other tradesmen - the equivalent of eight million working days lost to the nation. 1

Although the average wait at home for a tradesman is a reasonable  2.8 hours, one in seven people (14%) have had to wait in for more than five hours until the tradesman cometh - and one in 20 (5%) over a day.

Add in the delay from reporting a problem to the help arriving, and nearly one in 10 Britons (8%) say they have been left without heating, power or water for more than 24 hours at least once over the last three years.

It seems the cause is a mixture of difficulty in finding a tradesman, large windows for arrival times - plus frequent late arrivals and, in some cases, no shows.

The research reveals just how difficult it can be even to reach tradesmen out of working hours, with one in five Britons (21%) struggling to find help when needed. One in 10 (11%) has found it hard to get someone to come out in the evening, and one in six (17%) at the weekend. And with the Easter weekend just passed us by, it may be worth bearing in mind that one in 10 (9%) have also struggled to get hold of a tradesman during a bank holiday.

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