April 4, 2013
(NASDAQ: LPSN), a leading provider of real-time intelligent engagement solutions that increase conversions and improve customer experience, today announced that two of its solutions have been named 2013 Stevie Award winners. LivePerson's engagement platform
has been named one of the Best Marketing Solutions, and
, the Company's text analytics solution, has been named one of the Best New Business Intelligence Solutions. This is the third consecutive year that LivePerson has been recognized by the Stevie
LivePerson's solutions competed against more than 1,100 entries from organizations of all sizes, in a wide range of industries. Winners in the Best Marketing Solution category were recognized for providing value and enhancing performance in sales, customer service, or the contact center. LiveEngage provides real-time engagement capabilities—including chat, voice, targeted content, video chat, and more—across all digital properties. Through advanced intelligence tools and segmentation, businesses can design and deploy highly-targeted and automated campaigns, delivering powerful, personalized customer experiences.
The winners of the Best New Business Intelligence Solution demonstrate an innovative process and/or technology that transforms raw data into meaningful and useful information. LP Insights is a powerful text analytics solution that monitors, measures, and makes sense of customers' words, behavior, reasons for contact, buying patterns, and sentiments, delivering turn-key intelligence to any desktop. LP Insights analyzes chat transcript data as well as data from other channels, such as survey results, web analytics, emails, call transcripts and social media to deliver actionable insights that empower program and process optimization across an enterprise.
"Our team is dedicated to providing our customers the most innovative engagement solutions possible, and this is a great validation of our efforts," said
, Founder and CEO of LivePerson. "LivePerson's solutions empower businesses to leverage their customer data to create a winning engagement strategy, resulting in an online experience that exceeds expectations and drives great business value."
Details about the Stevie® Awards for Sales & Customer Service and the list of Stevie® winners in all categories are available at
For more information on LivePerson, please visit
LivePerson, Inc. (NASDAQ: LPSN) offers a cloud-based platform that enables businesses to proactively connect in real-time with their customers via chat, voice, and content delivery at the right time, through the right channel, including websites, social media, and mobile devices. This "intelligent engagement" is driven by real-time behavioral analytics, producing connections based on a true understanding of business objectives and customer needs.
More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky,
, PNC, QVC and Orbitz.
LivePerson received the CODiE award for Best Content Management Solution in 2012, and has been named a Market Share Leader by Frost and Sullivan in 2012. LivePerson is headquartered in
New York City
with offices in
For more information, please visit
. To view other press releases about LivePerson, please visit pr.liveperson.com.
SOURCE LivePerson, Inc.