April 4, 2013
, a global leader in custom contact center solutions, today announced it has appointed
as vice presidents of strategic alliances. The two executives will leverage their broad cross-industry experience and deep relationships to expand programs with existing clients, in addition to introducing Working Solutions to key Fortune 100 companies.
Casey most recently served as executive vice president of WDS, a Xerox company specializing in customer experience management solutions in the wireless industry, where he led
operations, client relations and business development. Prior to WDS, Casey was president of North American Telco, ISP and Cable operations at Sitel Corporation, where he helped grow revenue from
$38 million to $130 million
A 30-year-plus leadership veteran, Feger joins Working Solutions from AND Agency LLC, a leading marketing services firm, where he served as executive vice president of business and client development. In that role, Feger helped increase revenue by more than 170 percent in his first 12 months on the job. Prior to joining AND, Feger had a distinguished 28-year career at AT&T, where he rose to become president of SBC Public Communications and SBC Paging.
"With more than 50 years of combined management experience in telecommunications and technology, Joe and Randy are experts in enhancing client relationships and building businesses," said
, CEO of Working Solutions. "We are very confident Joe and Randy will immediately contribute to Working Solutions' growth and success."
About Working Solutions
Working Solutions is a global leader in home-agent contact centers and virtual contact center technology. Founded in 1996, Working Solutions was the first company to utilize an entire workforce of home-based customer sales and service agents. Today, with a community of more than 110,000 registered agents, Working Solutions improves results and controls costs by providing the right people and technology delivered at the right time. Services include Agents OnDemand®, experienced at-home agents; WS iNet
, a contact center cloud technology platform; and multichannel, social and mobile engagement tools. For more information, visit
SOURCE Working Solutions