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HVAC Investigators' 2013 Annual Claims Report Reveals Compelling Industry Statistics On HVAC Trends

CHARLOTTE, N.C., April 4, 2013 /PRNewswire/ --  HVAC Investigators (HVACi), an established market leader providing insurance carriers across the country with heating, ventilation and air conditioning (HVAC) damage assessments, recently published its 2013 Annual Claims Report. Provided to insurance carriers across the country, this report revealed several compelling statistics for HVAC trends that can help carriers make more informed decisions on their specialty HVAC and refrigeration claims. The report is free and available at request by emailing

The 2013 Annual Claims Report provides critical industry statistics regarding: reported damage versus actual damage, recommended settlement actions, repair versus replace frequency, recommended repair action by category, and frequency of claims per geographic region. The data was compiled using the actual results of thousands of HVAC insurance claims investigations across the United States, and provides an accurate representation of the industry as a whole. 

"The impact of Superstorm Sandy is certainly reflected in the 2013 report, but the data clearly points to the ever-present disparity between reported cause of damage and what actually happened," said Matthew Livingston, HVAC Investigators' Manager of Customer Education. "Because of the complexity of HVAC claims, and the technical expertise required to accurately diagnose true cause of damage, it can be difficult for carriers to settle those claims consistently without outside assistance."

The 2013 report also suggests that HVAC claims represent a significant opportunity for insurance carriers who lack HVAC formal education or subject matter expertise to leverage third-party, objective investigations to improve their claims accuracy – particularly in light of ever-changing market influences, including equipment price fluctuations, regional labor rates, parts availability, and the looming EPA regulations on the use of R-22 refrigerant. 

The next report, revealing statistics from the first half of 2013, will be released in the third quarter. 

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