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Mexico, Central America And Caribbean Contact Center Outsourcing Markets

NEW YORK, April 3, 2013 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue: Mexico, Central America and Caribbean Contact Center Outsourcing Markets

http://www.reportlinker.com/p01083095/Mexico-Central-America-and-Caribbean-Contact-Center-Outsourcing-Markets.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Call_Center

In Mexico, during 2011, the domestic contact center outsourcing market remained stable while the offshoring business increased compared with 2010. It is expected that offshore penetration will keep growing during the forecast period. However, the highest growth rate will be seen in 2013. A positive investment environment remains within the Central America and Caribbean outsourcing services market, which grew with double digit from 2010. Both revenue and workstations are expected to grow at a relatively constant rate until 2018.Offshore revenue continues to dominate the market by a wide margin. Search Results > NB4F-01 Mexico, Central America and Caribbean Contact Center Outsourcing MarketsDemand in Offshore Segment Drives GrowthShare this: Share on facebook Share on twitter Share on email More Sharing ServicesIn Mexico, during 2011, the domestic contact center outsourcing market remained stable while the offshoring business increased compared with 2010. It is expected that offshore penetration will keep growing during the forecast period. However, the highest growth rate will be seen in 2013. A positive investment environment remains within the Central America and Caribbean outsourcing services market, which grew with double digit from 2010. Both revenue and workstations are expected to grow at a relatively constant rate until 2018.Offshore revenue continues to dominate the market by a wide margin.

TABLE OF CONTENTS Executive Summary 9Market Overview 19Contact Center Outsourcing Services Market -•External Challenges: Drivers and Restraints 29•Forecast and Trends 40•Market Share and Competitive Analysis 63Outsourcing Services 79The Last Word (Conclusions and Implications) 92Appendix 95 List of FiguresContact Center Outsourcing Services Market: Workstation Forecast, Mexico, 2011-2018 48Contact Center Outsourcing Services Market: Workstation Forecast, Central America and the Caribbean, 2011-2018 51Contact Center Outsourcing Services Market: Revenue Forecast by Origin, Mexico, 2011-2018 54Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Origin, Mexico, 2011-2018 56Contact Center Outsourcing Services Market: Revenue Forecast by Origin, Central America and the Caribbean, 2011-2018 59Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Origin, Central America and the Caribbean, 2011-2018 61Contact Center Outsourcing Services Market: Company Market Share Analysis of Top 5 Participants, Mexico, 2011 68Contact Center Outsourcing Services Market: Company Market Share Analysis of Top 5 Participants, Central America and the Caribbean, 2011 69Contact Center Outsourcing Services Market: Competitive Structure, Mexico, 2011 70Contact Center Outsourcing Services Market: Competitive Structure, Central America and the Caribbean, 2011 71Contact Center Outsourcing Services Market: SWOT Analysis, Mexico, 2011 74Contact Center Outsourcing Services Market: SWOT Analysis, Central America and the Caribbean, 2011 75Contact Center Outsourcing Services Market: Percent of Revenue by Tier of Competition, Mexico, 2011 77Contact Center Outsourcing Services Market: Percent of Revenue by Tier of Competition, Central America and the Caribbean, 2011 78

List of ChartsContact Center Outsourcing Services Market: Market Engineering Measurements, Mexico, 2011 14Contact Center Outsourcing Services Market: Central America and the Caribbean, 2011 16Contact Center Outsourcing Services Market: Percent Sales Breakdown, Mexico, 2011 27Contact Center Outsourcing Services Market: Percent Sales Breakdown, Central America and the Caribbean, 2011 28Contact Center Outsourcing Services Market: Key Market Drivers and Restraints, Mexico, 2012-2018 30Contact Center Outsourcing Services Market: Key Market Drivers and Restraints, Central America and the Caribbean, 2012-2018 35Contact Center Outsourcing Services Market: Market Engineering Measurements, Mexico, 2011 41Contact Center Outsourcing Services Market: Market Engineering Measurements, Central America and the Caribbean, 2011 43Contact Center Outsourcing Services Market, Revenue Forecast, Mexico, 2011-2018 47Contact Center Outsourcing Services Market, Revenue Forecast, Central America and the Caribbean, 2011-2018 50Contact Center Outsourcing Services Market: Percent Revenue Forecast by Origin, Mexico, 2011-2018 53Contact Center Outsourcing Services Market: Percent Offshore Revenue Forecast by Origin, Mexico, 2011-2018 55Contact Center Outsourcing Services Market: Percent Revenue Forecast by Origin, Central America and the Caribbean, 2011-2018 58Contact Center Outsourcing Services Market: Percent Offshore Revenue Forecast by Origin, Central America and the Caribbean, 2011-2018 60Contact Center Outsourcing Services Market: Percent of Revenue, Mexico, 2011 64Contact Center Outsourcing Services Market: Percent of Revenue, Central America and the Caribbean, 2011 65Contact Center Outsourcing Services Market: Percent Market Share Trend, Mexico, 2010 and 2011 66Contact Center Outsourcing Services Market: Percent Market Share Trend, Central America and the Caribbean, 2010 and 2011 67Contact Center Outsourcing Services Market: Percent of Revenue by Provider Type, Mexico, 2011 72Contact Center Outsourcing Services Market: Percent of Revenue by Provider Type, Central America and the Caribbean, 2011 73Contact Center Outsourcing Services: Percent of Revenue by Major Industry Vertical, Mexico, 2011 80Contact Center Outsourcing Services Market: Percent of Revenue by Major Industry Vertical, Central America and the Caribbean, 2011 81Contact Center Outsourcing Services Market: Percent of Activities by Contact Center Medium Type, Mexico, 2011 82Contact Center Outsourcing Services Market: Percent of Activities by Contact Center Medium Type, Central America and the Caribbean, 2011 83Contact Center Outsourcing Services Market: Percent of Activities by Interaction Channel Type, Mexico, 2011 84Contact Center Outsourcing Services Market: Percent of Activities by Interaction Channel Type, Central America and the Caribbean, 2011 85Contact Center Outsourcing Services Market: Percent Revenue Forecast by Service Type, Mexico, 2011-2018 86Contact Center Outsourcing Services Market: Percent of Revenue by Services Provided, Mexico, 2011 88Contact Center Outsourcing Services Market: Percent Revenue Forecast by Service Type, Central America and the Caribbean, 2011-2018 89Contact Center Outsourcing Services Market: Percent of Revenue by Services Provided, Central America and the Caribbean, 2011 91

To order this report: Mexico, Central America and Caribbean Contact Center Outsourcing Markets

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