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Mitel Announces Cloud-Based Contact Center Solution For Small And Mid-Size Business In The U.S.

SANTA CLARA, Calif., April 3, 2013 (GLOBE NEWSWIRE) -- Mitel® (Nasdaq:MITL) (TSX:MNW), a leading provider of cloud and premises-based unified communications software solutions, announced today at the Cloud Connect Conference the release of its Mitel AnyWare Cloud Contact Center solution. The latest addition to the company's comprehensive suite of cloud-based products, Mitel's Cloud Contact Center solution is ideally suited to small and mid-sized businesses looking to take advantage of predictable operating costs, avoid capital expenditures and off-load management and maintenance of contact center infrastructure.

Based on Mitel's freedom architecture, the new cloud-based solution can provide contact center managers and agents the tools they need to deliver a superior customer service experience, which is increasingly becoming a key driver of business growth and success. Mitel AnyWare Cloud Contact Center enables agents to work anywhere – from home, the office, or remotely – while providing all of the management and reporting tools designed to ensure customer inquiries are addressed at the first point of contact. The solution is fully managed by Mitel in highly secure and reliable data centers, offloading customers IT teams from the design, deployment and day-to-day management.

"At Global Premier Benefits we provide critical benefit services and support to seniors at the precise moment that they are needed. Customer satisfaction and retention is key to our success - it's life-impacting, time-sensitive, and business-critical," said John Gourdin, Operations Director, Global Premier Benefits. "Our contact center must be up, running and staffed every business day and with Mitel's Cloud Contact Center, we are able to achieve our business goals while serving our customers efficiently and effectively."

In addition, Mitel AnyWare Cloud Contact Center supports integration with leading Customer Relationship Management applications including Salesforce.com, SugarCRM, Microsoft Dynamics CRM and other TAPI (Telephony Applications Programming Interface) applications.

"Companies today are under enormous pressure to be more competitive and to improve operating efficiencies and results, and a high performance responsive contact center has become a competitive differentiator," said Jon Brinton, president of Mitel NetSolutions. "The rich feature set available with the Mitel AnyWare cloud solution can provide small and mid-sized businesses a streamlined process to manage their contact center cost effectively and with the superior performance and integration previously only available to large organizations with large budgets."

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