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Service Stream Selects TOA Technologies To Create Holistic View Of Field Service Teams Across Australia

"Service Stream, like other best-of-breed contractors, has a unique business model – it has many different types of field teams serving different types of businesses across a broad geographic and vertical landscape. In order to best manage and fulfill its requirements, customer expectations and the bottom line, the company couldn't have a different field service management system for each line of business, nor could it wait around for a solution that would take a year or more to implement," said Yuval Brisker, co-founder and CEO of TOA Technologies. "Service Stream needed a system to unify their view of the business and to standardize processes quickly and cost effectively.

"By choosing TOA's ETAdirect, Service Stream met all these requirements and more. Service Stream's mobile workforce evolution is the perfect example of why a configurable, cloud-based field service management solution makes a difference, especially when it comes to providing a lower total cost of ownership, enormous flexibility and faster results. We're proud to offer Service Stream the only solution on the market that has these qualities – ETAdirect – partnering with the contractor to continue to grow the business and improve the customer experience through field service excellence," said Brisker.

TOA Technologies operates in 22 countries worldwide, including Australia and New Zealand. In 2011, TOA secured its presence in the region with a team on the ground and an office in Sydney.

For more information about how TOA Technologies' solutions deliver fast results for all types and sizes of companies with field workforces, visit

About Service Stream Limited

Service Stream is a public company listed on the Australian Securities Exchange (ASX Code: SSM) with annual revenues of approximately A$600 million. The Service Stream Group is a provider of essential network services to the telecommunications, energy and water industries. Service Stream operates out of more than 50 locations nationwide and maintains a workforce of over 4,000 employees and contractors. For more information please visit

About TOA TechnologiesTOA Technologies is the leading provider of field service and mobile workforce management applications.  ETAdirect, TOA's patented platform, improves customer service while dramatically reducing operational costs and delivering immediate and lasting return on investment. As the industry's only complete on-demand solution, ETAdirect uses time-based pattern recognition and predictive analytics to provide the most advanced and accurate field service management application on the market. ETAdirect reduces customer wait times while dramatically increasing field workforce efficiency. TOA's solutions are cloud-based, quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other solutions.

Across four continents, ETAdirect manages mobile workforces for some of the world's most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australia.

Available Topic Expert(s): For information on the listed expert(s), click appropriate link. Yuval Brisker

Media contact Kayleigh Fitch216.902.8547

SOURCE TOA Technologies

Copyright 2011 PR Newswire. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
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