CLEVELAND, April 3, 2013 /PRNewswire/ -- Service Stream, a network service contractor in Australia, is an expert at many lines of field service work – from fixed and mobile telecommunications to energy and water utilities. With the challenging task of handling the varied processes and resources for each type of job, Service Stream sought one flexible and quick-to-deploy software solution to manage its field workforce and provide the foundation for a transformational field service project. With these requirements, Service Stream selected global field service management leader TOA Technologies and its ETAdirect solution.
"Our customers trust us to onboard the best trained field technicians quickly and deliver excellence, every time," said Craig Wishart, CIO for Service Stream. "And in order to meet and exceed their expectations, it's important that we have a flexible platform to manage a wide variety of field-based activities. With its cloud-based field service management solution that works on any device, TOA Technologies was the clear choice to scale one application across our field workforce, providing the levels of customer and in-field management we were seeking."
Service Stream chose to partner with TOA Technologies to create a cohesive field service management platform with ETAdirect, but it also had an immediate need. In a narrow eight-week timeline, Service Stream had to execute on Australia's new high-speed fiber network project – the National Broadband Network (NBN) – and TOA proved to be the only field service management solution provider with the right deployment capabilities to deliver within the designated timeframe. Throughout 2013, Service Stream will scale the successes of this initial project across the business, standardizing processes and integrating with other selected enterprise solutions."I have been impressed with the focus, support and service from the TOA Technologies team," said Wishart. "We've seen high adoption rates in the field already, particularly driven by the collaboration between TOA and the Service Stream Information Services team. As we continue implementation, it's clear that this field service management project is fundamental to our go-forward strategy, transforming both core customer management and dynamic scheduling processes."