PETACH TIKVA, Israel, April 3, 2013 /PRNewswire/ --
Tadiran Telecom, a leader in unified communications and collaboration, today announced the launch of its IP based multimedia contact center solution. The Aeonix Contact Center is integrated into the Aeonix UC&C Platform, Tadiran's flagship product. The bundled solution allows Tadiran's resellers to provide an end-to-end communication and collaboration product for customers seeking growth, scalability, and resiliency.
According to the Garner Magic Quadrant for Contact Center Infrastructure, Worldwide Report: "Increasingly, contact center managers prefer to purchase much, or all, of their contact center infrastructure from a single source in the pursuit of easier and enduring integration. Therefore, leading contact center infrastructure vendors offering complete portfolios of solutions, comprising their own products and those of partners and other strategic suppliers, are being favored."
The Aeonix Contact Center solution is an integral extension of the Aeonix infrastructure. It integrates seamlessly with existing corporate databases and CRM packages and allows real time, proactive, online management of sales campaigns and customer orders. Simple configuration and management of the Aeonix infrastructure differentiates the product from competitive solutions and gives customers the ability to focus on growing their businesses to meet market demands."Customers want to purchase a complete telephony solution from one vendor," said Don Kaminska, CEO of Digital Office, a Tadiran Partner based in Florida. "The need for a comprehensive and flexible contact center solution has become very acute to our customers, who have until now, had to find complex and expensive solutions that were difficult and costly to maintain and configure." Digital Office recently installed the Aeonix Contact Center at a large medical facility in South Florida. Kaminska explains: "By providing this multimedia contact center application, which is part of the Aeonix UC&C solution, Tadiran has allowed us to offer an end-to-end solution to our clients that's cost effective and simple to operate. This means a new stream of revenue for our business and an edge on the competition." Tadiran's President and CEO Eldad Barak said: "Helping our partners grow their business is one of Tadiran's main goals. The Aeonix UC&C bundled with the Aeonix Contact Center delivers an affordable, intuitive, enterprise grade telephony solution. The system is easy to install, upgrade and maintain, and delivers immediate ROI to our customers. We are proud to offer it as yet another powerful addition to our extensive UC&C product portfolio." About Tadiran Telecom