April 3, 2013
/PRNewswire/ -- Astea International Inc. (NASDAQ: ATEA), a leader in
service lifecycle management
solutions, announces that Astea will offer 'Astea Alliance as a Service', a truly scalable field service management cloud solution for enterprises where service is strategic and mission-critical to their success. The offering will combine Capgemini's infrastructure services experience and cloud expertise with Astea's global field service management solution – Astea Alliance.
The subscription-based cloud service will help companies overcome the traditional challenges that undermine service operations and ultimately improve customer satisfaction, increase service revenues, and accelerate business growth. Capgemini will be complementing the Astea Alliance as a Service solution with implementation and support services.
With this new offering Astea will make it easier for companies to leverage and adopt industry-proven, best-practice processes and workflows based on more than 30 years of experience. This comprehensive cloud offering helps large enterprises rapidly streamline and automate business processes, improve compliance with service level agreements, and synchronize customer touch points for increased customer satisfaction. It transforms a disconnected service business into a real-time service area network that incorporates standardized, best-practice processes. By seamlessly connecting the call center, back-office, and field technicians for flawless execution, Astea Alliance as a Service lowers service costs and improves profitability.
"Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The combination of Astea's software solution with this powerful 'as a Service' platform will offer a strong value proposition to enterprises around the world," stated
, President of Astea International. "This relationship allows us to leverage Capgemini's many years of experience in providing robust and reliable hosted solutions and will also enhance our implementation and support services."
Astea offers all cornerstones of
service lifecycle management
: customer management; service management; asset management; forward and reverse logistics management; and mobile workforce management with enhanced workforce scheduling optimization. Astea's solutions are seamlessly orchestrated to share and leverage information throughout the service lifecycle – removing the traditional barriers between the field and back office. With Astea's solution modularity, companies can introduce one module at a time or deploy a seamless information backbone across the entire service lifecycle continuum.
About Astea International
Astea International (NASDAQ:
) is a global provider of software solutions that offer all the cornerstones of service lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization. Astea's solutions link processes, people, parts, and data to empower companies and provide the agility they need to achieve sustainable value in less time, and successfully compete in a global economy. Since 1979, Astea has been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.
. Service Smart.
© 2013 Astea International Inc. Astea and Astea Alliance are trademarks of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.
SOURCE Astea International Inc.