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Update On The CRM BPO And Contact Center Outsourcing Services Markets In Brazil

NEW YORK, April 2, 2013 /PRNewswire/ -- Reportlinker.com announces that a new market research report is available in its catalogue:

Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil  http://www.reportlinker.com/p01075795/Update-on-the-CRM-BPO-and-Contact-Center-Outsourcing-Services-Markets-in-Brazil .html#utm_source=prnewswire&utm_medium=pr&utm_campaign=Call_Center

The base year for this study is 2011. Due to the economy, the market demand for customer care outsourcing continues to grow. Market participants reported a solid organic revenue growth and secured significant deals with new and already existing clients. A solid growth is forecasted, and companies will be less concerned about losing control over customer interactions as providers in this market continue to deploy successful implementations, offer advanced services, and publish customer success stories. Finally, there have been some recent merger and acquisition activities in 2010 and 2011 worth noting.

Executive Summary

•The Brazilian CRM BPO and Contact Center Outsourcing Services Market revenue increased xxx percent in 2011, reaching $xxxbillion.•The compound annual growth rate (CAGR) of the CRM BPO and Contact Center Outsourcing Services Market in Brazil is likely to be xxxpercent from 2011 to 2018. In terms of revenue, the total industry income is expected to reach $xxx billion in 2018.•Regarding the number of workstations, the total number of positions will reach the xxx mark by 2018. This suggests an overall CAGR of xxx percent for the seven-year range considered in this analysis.•The domestic market will remain the key revenue source for most Brazilian providers, except for some companies that focus exclusively on offshore Market.

Executive Summary 7

Market Overview 12

Total CRM BPO and Contact Center

Outsourcing Services Market -

•External Challenges: Drivers and Restraints 21 •Forecasts and Trends 27 •Market Share and Competitive Analysis 37 Outsourcing Services 46

The Last Word 53

Appendix 56

List of Figures

Total CRM BPO and Contact Center Outsourcing Services Market: Brazil, 2011 9-10 Total CRM BPO and Contact Center Outsourcing Services Market: Key Market Drivers and Restraints, Brazil, 2012-2018 22 Total CRM BPO and Contact Center Outsourcing Services Market: Workstation Forecast, Brazil, 2011-2018 30 Total CRM BPO and Contact Center Outsourcing Services Market: Revenue Forecast by Origin, Brazil, 2011-2018 33 Total CRM BPO and Contact Center Outsourcing Services Market: Offshore Revenue Forecast by Origin, Brazil, 2011-2018 35 Total CRM BPO and Contact Center Outsourcing Services Market: Company Market Share Analysis of Top 5 Participants, Brazil, 2011 40 Total CRM BPO and Contact Center Outsourcing Services Market: Competitive Structure, Brazil, 2011 41 Total CRM BPO and Contact Center Outsourcing Services Market: SWOT Analysis, Brazil, 2011 43 Total CRM BPO and Contact Center Outsourcing Services Market: Percent of Revenue by Tier of Competition, Brazil, 2011 45

List of Charts

Total CRM BPO and Contact Center Outsourcing Services Market: Percent Sales Breakdown, Brazil, 2011 20 Total CRM BPO and Contact Center Outsourcing Services Market: Revenue Forecast, Brazil, 2011-2018 29 Total CRM BPO and Contact Center Outsourcing Services Market: Percent Revenue Forecast by Origin, Brazil, 2011-2018 32 Total CRM BPO and Contact Center Outsourcing Services Market: Percent Offshore Revenue Forecast by Origin, Brazil, 2011-2018 34 Total CRM BPO and Contact Center Outsourcing Services Market: Percent of Revenue, Brazil, 2011 38 Total CRM BPO and Contact Center Outsourcing Services Market: Percent Market Share Trend, Brazil, 2011-2012 39 Total CRM BPO and Contact Center Outsourcing Services Market: Percent of Revenue by Provider Type, Brazil, 2011 42 Total CRM BPO and Contact Center Outsourcing Services Market: Percent of Revenue by Major Industry Vertical, Brazil, 2011 47 Total CRM BPO and Contact Center Outsourcing Services Market: Percent of Activities by Medium Type Analysis, Brazil, 2011 48 Total CRM BPO and Contact Center Outsourcing Services Market: Percent of Activities by Interaction Channel Type, Brazil, 2011 49 Total CRM BPO and Contact Center Outsourcing Services Market: Percent Revenue Forecast by Service Type, Brazil, 2011-2018 50 Total CRM BPO and Contact Center Outsourcing Services Market: Percent of Revenue by Services Provided, Brazil, 2011 52

To order this report: Update on the CRM BPO and Contact Center Outsourcing Services Markets in Brazil 

__________________________Contact Clare: clare@reportlinker.com US:(339) 368 6001 Intl:+1 339 368 6001

SOURCE Reportlinker

Copyright 2011 PR Newswire. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

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