JERSEY CITY, N.J., April 2, 2013 /PRNewswire/ -- Pershing LLC, a BNY Mellon company, today announced it has been awarded the International Service Excellence Award by the Customer Service Institute of American (CSIA). Pershing was also recognized as the "Best of the Best" for its leading global customer service— which is a special distinction recognizing that a company has won the Service Excellence Award multiple times and has scored higher in its category than any of its peers. Pershing further distinguished itself this year by receiving the highest score the CSIA has ever awarded to an organization, demonstrating the high standards the company places on its customer service process and offerings. This is the second consecutive year that Pershing has been honored for the International Service Excellence Award by the CSIA, and is the firm's first Best of the Best win.
In addition to the organization's honors, Pershing customer service leaders earned three individual 2012 International Service Excellence Awards, which is more than any other firm this year: Customer Service Professional of the Year, Vincent Schaffer; Customer Service Leader of the Year, Joe Felicetti; and Customer Service Executive of the Year, Julie Kousen.
"This recognition is a result of hard work by all associates across Pershing and is consistent with BNY Mellon's priorities to focus on clients and deliver service excellence," said Edward Piscina, managing director and chief quality officer at Pershing. "To receive these awards, we had to meet the highest threshold possible for each of the given competencies, which places us in a very exclusive class. It shows our customers and prospects that we are a responsive, accurate, thorough and effective collaborator dedicated to helping their businesses succeed."The judging criteria for the International Service Excellence Awards are based on the rigorous International Customer Service Standard (ICSS), which provides a comprehensive framework for organizations to consistently deliver high levels of customer service, and is the only customer service certification recognized around the world.