"Although consumer lending is a mature process using analytics to support risk classification, marketing, underwriting and authorizations, predictive models must constantly be calibrated to accommodate changes in consumers' behavior," said Manuel Goncalves, director of the Risk and Decision Models Unit at Portugal-based Millennium bcp in the report. "These changes are driven not only by the adverse economic context but also by greater mobility and social networking. At the same time, there are new and richer sources of data that can be used to improve risk management and deliver a better customer experience."The delinquency forecast was nearly unchanged from the last survey, with at least 40 percent of respondents forecasting an increase in delinquencies during the next six months on mortgages, credit cards and small business loans. "We don't expect a reversal of this trend until the economies of Europe show greater recovery," said Patrick Desmarès, secretary general of Efma. "That said, Europe is a heterogeneous region, with some countries preparing for a triple-dip recession while others, such as Turkey, look quite robust. The uncertainty across much of the region is particularly challenging for multi-national banks."
European Bankers Expect "Credit Gap" To Shrink For Consumers And Small Businesses, According To FICO-Efma Survey
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