WASHINGTON, April 1, 2013 /PRNewswire/ -- Beyond20 announced an agreement to become a partner for Bomgar, a leading provider of secure remote support solutions. Bomgar provides enterprise-grade remote support solutions that enable support technicians to securely access nearly any computer or mobile device, regardless of location, language or operating system. Beyond20 is a leading provider of ITSM consulting, training, and technology to help IT organizations to manage complex infrastructure and deliver high levels of service.
With Bomgar, Beyond20 customers now have access to a secure remote support solution that is integrated with many leading service desk platforms. Bomgar not only eliminates the need for on-site tech support visits, it significantly improves first call resolution, agent productivity and customer satisfaction.
"Bomgar is the market leader in secure remote support software and was the natural choice when we decided to diversify our product portfolio in this arena," said Brian Flora, Principal at Beyond20 "We are excited to offer Bomgar's remote support solutions to our customer base and help them better address the tech support issues that result from increased mobility."
IT service and support has become increasingly complex with the constant introduction of new mobile devices, paired with the persistent threat of security breaches. To keep pace with the demand for efficient and effective technical support, IT organizations need remote support technology that can reach across multiple operating systems and computing devices, including laptops, smartphones and tablets. Bomgar allows IT technicians to remotely support nearly device, anywhere—whether behind or outside the firewall—speeding time-to-resolution and improving service levels. Bomgar also provides the most comprehensive set of security features on the market to protect the integrity and security of your systems and data."We are pleased to partner with Beyond20," said Russ Duffey, vice president of strategic alliances at Bomgar Corporation. "Beyond20's IT Service Management expertise and customer base make it an ideal partner for us to expand the benefits of Bomgar's proven remote support software." About Beyond20BEYOND20 is an ITSM focused system integration firm with a history of helping clients get results from their ITSM initiatives. As a preferred partner of Cherwell Software, Beyond20 consultants are experienced in the practical implementation of ITIL processes, enabling customers to get the most from this scalable and flexible ITSM platform. Beyond20 ITSM consultants have deep expertise in process improvement, ITSM strategy, and ITIL training. With office locations in Washington DC, Phoenix, and San Diego, Beyond20 customer engagements span 28 countries on 5 continents. and over 25% of Fortune 100 companies work with Beyond20 to support their ITIL and ITSM initiatives. Learn more about Beyond20 on the web at www.beyond20.com or on Facebook, Twitter, LinkedIn, and YouTube. Beyond20 Contacts: Brian Flora Principal firstname.lastname@example.org 866.856-3117