This account is pending registration confirmation. Please click on the link within the confirmation email previously sent you to complete registration.
Need a new registration confirmation email? Click here
Stocks Under $10 with 50-100% upside potential - 14 days FREE!

Carbonite Expands Award-Winning Customer Support Offerings

BOSTON, March 29, 2013 /PRNewswire/ -- With customer care at the core of the company, Carbonite, Inc. (NASDAQ: CARB), a leading provider of  cloud backup solutions for consumers and small businesses, today announced updates and accolades for its customer support operations. Carbonite is enhancing its customer support – which has recently won two awards for excellence – to provide people with a-la-carte technical services for a variety of non-Carbonite related issues, as well as delivered new customer support forums.

(Logo: http://photos.prnewswire.com/prnh/20120124/NE40289LOGO)

Carbonite offers affordable tech support for non-Carbonite programsStarting today Carbonite launched TechForce, a new service that expands Carbonite's support capabilities beyond its own products. Carbonite customers can now receive help with third-party applications and programs such as Quickbooks, Outlook and iPhoto from a dedicated technical support team. The service is the result of feedback from Carbonite customers expressing the desire for help with non-Carbonite tech issues from Carbonite's US-based support team. Charges per support session are $39 or $79 based on the complexity of the issue.  TechForce is able to bring highly sought support to end-users at a significant savings compared to using other customer support systems; a list of common requests is available at http://cbnt.it/TechForceOverview

Carbonite customer support honored with recent awardsIn 2011, Carbonite repatriated its customer support back to the US from multiple outsourced partners abroad. As a result, Carbonite now employs hundreds of customer and technical support representatives in its offices in Boston and Lewiston, Maine. The Lewiston support center was named a Silver Stevie Award winner for Contact Center of the Year (Over 100 Seats) at the 2013 Stevie Awards for Sales & Customer Service. Additionally, this team received the Business Leadership Award from the Androscoggin County Chamber of Commerce for its role in the community and the high level of customer support.

"The most common reason Carbonite customers contact us is because they need assistance with data recovery. We know that this can be a stressful experience and our goal is to make it as easy as possible for them to get back up and running again," said Rich Surace, SVP of Customer Support, Carbonite.  "We are honored to receive this recognition and are excited to expand our award-winning support with TechForce."

Additional updates to Carbonite's customer support operations include:

  • Currents forum support makes troubleshooting socialCustomers who use Currents, Carbonite's new file syncing and collaboration tool, can now visit Currents.Zendesk.com to access information and tips on how to best use the app. The Community Support function allows people to share their feedback, request new features for the product and help others troubleshoot issues. 
  • Technology upgrades improve customer support processA range of consumer and small business customers rely on Carbonite to safeguard their personal and business data. To streamline communications on the back end, Carbonite is upgrading both its customer relationship management and telephone software to offer improved tracking and resource management abilities. Carbonite's support team will be able to respond even quicker now to spikes in contact activity to provide the best customer experience possible.

For more information about Carbonite, please visit  www.Carbonite.com or connect with Carbonite at  Facebook.com/CarboniteOnlineBackup or on Twitter at  @CarboniteBiz.   

About CarboniteCarbonite, Inc. (NASDAQ: CARB), is a leading provider of  online backup solutions for consumers and small businesses.  Subscribers in more than 100 countries rely on Carbonite to provide easy-to-use, affordable and secure cloud backup solutions with anytime, anywhere data access. Carbonite's backup solution runs on both the Windows and Mac platforms. The company has backed up more than 300 billion files, restored nearly 20 billion files, and currently backs up more than 350 million files each day. For more information, please visit  www.carbonite.comtwitter.com/carbonite, twitter.com/carbonitebiz, or  facebook.com/CarboniteOnlineBackup.

Media Contacts:Megan Wittenberger  Carbonite   media@carbonite.com617-421-5687   

Heather GordonFinn Partners for Carbonite heather.gordon@finnpartners.com310-552-4123

SOURCE Carbonite, Inc.

Copyright 2011 PR Newswire. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Select the service that is right for you!

COMPARE ALL SERVICES
Action Alerts PLUS
Try it NOW

Jim Cramer and Stephanie Link actively manage a real portfolio and reveal their money management tactics while giving advanced notice before every trade.

Product Features:
  • $2.5+ million portfolio
  • Large-cap and dividend focus
  • Intraday trade alerts from Cramer
  • Weekly roundups
TheStreet Quant Ratings
Try it NOW
Only $49.95/yr

Access the tool that DOMINATES the Russell 2000 and the S&P 500.

Product Features:
  • Buy, hold, or sell recommendations for over 4,300 stocks
  • Unlimited research reports on your favorite stocks
  • A custom stock screener
  • Upgrade/downgrade alerts
Stocks Under $10
Try it NOW

David Peltier, uncovers low dollar stocks with extraordinary upside potential that are flying under Wall Street's radar.

Product Features:
  • Model portfolio
  • Stocks trading below $10
  • Intraday trade alerts
  • Weekly roundups
Dividend Stock Advisor
Try it NOW

Jim Cramer's protege, David Peltier, identifies the best of breed dividend stocks that will pay a reliable AND significant income stream.

Product Features:
  • Diversified model portfolio of dividend stocks
  • Alerts when market news affect the portfolio
  • Bi-weekly updates with exact steps to take - BUY, HOLD, SELL
Real Money Pro
Try it NOW

All of Real Money, plus 15 more of Wall Street's sharpest minds delivering actionable trading ideas, a comprehensive look at the market, and fundamental and technical analysis.

Product Features:
  • Real Money + Doug Kass Plus 15 more Wall Street Pros
  • Intraday commentary & news
  • Ultra-actionable trading ideas
Options Profits
Try it NOW

Our options trading pros provide daily market commentary and over 100 monthly option trading ideas and strategies to help you become a well-seasoned trader.

Product Features:
  • 100+ monthly options trading ideas
  • Actionable options commentary & news
  • Real-time trading community
  • Options TV
To begin commenting right away, you can log in below using your Disqus, Facebook, Twitter, OpenID or Yahoo login credentials. Alternatively, you can post a comment as a "guest" just by entering an email address. Your use of the commenting tool is subject to multiple terms of service/use and privacy policies - see here for more details.
Submit an article to us!
DOW 17,047.62 +68.49 0.40%
S&P 500 1,990.57 +4.06 0.20%
NASDAQ 4,523.5910 -2.8910 -0.06%

Brokerage Partners

Rates from Bankrate.com

  • Mortgage
  • Credit Cards
  • Auto

Free Newsletters from TheStreet

My Subscriptions:

After the Bell

Before the Bell

Booyah! Newsletter

Midday Bell

TheStreet Top 10 Stories

Winners & Losers

Register for Newsletters
Top Rated Stocks Top Rated Funds Top Rated ETFs